Signaling Product Support Engineer

NETAŞ

• Engineering degree in Telecommunication, Electronics or Computer Science
• 3 years experience on VoIP and telecommunication networks
• SIP and ISUP protocol knowledge and experience is a plus
• VoIP Gateways knowledge (RTP,VoWifi) is a plus
• Fluency in  English (both verbal and written)
• Extraordinary communication skills, collaborative and cooperative approach, ability to build trust and influence
• Action oriented working style and strong customer focus
• Excellent teamwork, analytical and problem-solving skills
• No military service obligation for male candidates or deferred at least two years

İŞ TANIMI

• Work with worldwide Genband customers and troubleshoot problems online/offline
• Collect data/trace from customer networks to identify the root cause of the problems,
• Identify and solve both configuration issues and software bugs
• Provide timely updates per Customer Support Policy while working on a customer case
• Provide 7/24 support for emergency situations.
• Report robustness and enhancement issues and assist design teams to improve product quality
• Work with Global Genband teams.