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Process Design and Improvement Specialist

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Relations

Customer Relations

Application Count

243 application

Job Type

Full-Time

Position Level

Specialist

Application Count

243 application

Department

Customer Relations

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QUALIFICATIONS AND JOB DESCRIPTION

We are seeking a Process Design and Improvement Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Process Design and Improvement Manager-CBU of  Vodafone Turkey.
  • Design end to end customer processes at all touchpoints. (including complaint and f2f processes)
  • Designs and implements changes for customer processes for all new/current products/services/campaigns.
  • Supports Customer Operations teams.
  • Bilaterally transfer knowledge between operations & other departments of the company
  • Coordination of all commercial units before product/service/campaign launchs in order to make required planning.
  • Prepare FAQ’s, training materials, call scripts, SMS texts.
  • Collect reliable data, convert and deliver it to related parties as Voice of the customers
  • Track KPIs for the area of responsibility and take necessary actions to improve them
  • Give information input to knowledge bank (infoguide) about process and procedures.
  • Assessment of the analysis results of the problems sent by CC and related departments, taking corrective & preventive actions.
  • Trigger own, kick-off and manage improvement projects/studies related to responsibility area KPIs.


İŞ TANIMI

We are seeking a Process Design and Improvement Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Process Design and Improvement Manager-CBU of  Vodafone Turkey.
  • Design end to end customer processes at all touchpoints. (including complaint and f2f processes)
  • Designs and implements changes for customer processes for all new/current products/services/campaigns.
  • Supports Customer Operations teams.
  • Bilaterally transfer knowledge between operations & other departments of the company
  • Coordination of all commercial units before product/service/campaign launchs in order to make required planning.
  • Prepare FAQ’s, training materials, call scripts, SMS texts.
  • Collect reliable data, convert and deliver it to related parties as Voice of the customers
  • Track KPIs for the area of responsibility and take necessary actions to improve them
  • Give information input to knowledge bank (infoguide) about process and procedures.
  • Assessment of the analysis results of the problems sent by CC and related departments, taking corrective & preventive actions.
  • Trigger own, kick-off and manage improvement projects/studies related to responsibility area KPIs.

Preferred Candidate

Less than 10 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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Müşteri ilişkileri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri ilişkileri Sorumlusu Müşteri ilişkileri Sorumlusu Maaşları Müşteri ilişkileri Sorumlusu Nasıl Olunur? Müşteri ilişkileri Sorumlusu Nedir? Müşteri ilişkileri Sorumlusu İş İlanları