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Voice Support Senior Specialist
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Mühendislik

Başvuru Sayısı

105 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

105 başvuru

Departman

Mühendislik

GENEL NİTELİKLER VE İŞ TANIMI

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Competency / Performance Drivers

Fluent English
Excellent Problem solving skills
Good Troubleshooting Skills
Good Team Work and Interpersonal Skills
Good communication skills
Analytical thinking
Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science

Technical / Professional Expertise

At least 4 years hands on experience in Internet Service Provider’s related departments
Deep understanding of Voip Technologies
Deep understanding of PSTN Technologies (ISDN PRI, Q931 signallig)
Deep understanding of Voip Protocols (SIP, H323, MGCP)
Minimum 3 Hands on experience of Audiocodes, Quintum, Teles, Cisco, Veraz Voice Gateways
Hands experience on SBC and Softswitch management
Good understanding of IP network technologies
Certification or accreditation in CCNA/CVOICE

İŞ TANIMI

We are seeking a Voice Support Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reportingVoice Support Executive of Vodafone Turkey.

The accountabilities of this role are:

Accountable for resolving corporate customer incidents occurred on VFNET voice core network or on Customer voice equipments
Accountable for resolving corporate customer requests by making configuration on VFNET voice core network and Customer voice network equipments
To response and resolve customer incidents and requests tickets on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each customer cases
Accountable for managing and operating all of the customer voice network devices to ensure to have best service quality level defined in KPI’s
To ensure to backup configuration files of the Customer Voice Network Devices periodically
To inform and escalate core network infrastructure problems to third level teams
Accountable for designing, planning, implementing and operating of the big corporate customer’s voice network
To work at customer side in case of an urgent customer problem if necessary
To implement security policy rules defined in VFNET security policy to customer voice network devices.
High Level Design of the complex voice customer projects
Accountable for analyzing of customer voice infrastructures for special and big projects. Planning, designing and implementing necessary configurations in order to have new capabilities or service improvements
Accountable for providing optimum voice network design in order to fit customer needs and service quality KPI’s