Managed Security Services Oprations Sn. Specialist

Vodafone Mobile Operations LTD

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

 
•Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
• Fluent English
• Excellent Problem solving skills
• Good Troubleshooting Skills
• Good Team Work and Interpersonal Skills
• Good communication skills
• Analytical thinking
 
Knowledge of specific
- At least 4 years hands on experience in related departments
- Deep Understanding of network security, including FireWall, VPN and IPS, etc
- Deep Understanding & troubleshooting of TCP, UDP, IP, and IP addressing / subnet masking / design
- Good understanding of IPS, IDS, Load Balancer,
- Good understanding of Unix, Windows, Network Security
- Basic understanding of Routing protocols (BGP, OSPF; ISIS,EIGRP)
- Certification or accreditation in  CCNA,CCSA, CCSE, FNSE


 

We are seeking a Managed Security Services Operations Senior Specialist  with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Managed Security Services Ops.Sn.Expert of  Vodafone Turkey.
 
ROLE PURPOSE:

Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Pix, Asa, Juniper, Fortigate, Palo Alto etc), security services (Websense,proxy,Ips,ssl vpn)  and resolving customer incidents or requests during the daily operations.

TECHNICAL SUPPORT

• Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls,IPS,DDos guard,APT devices etc.)

• Accountable for resolving corporate customer incidents by configuring Customer security Equipments

• To response customer incident tickets on Service Desk within agreed KPI’s

• To resolve customer incident tickets on Service Desk within agreed KPI’s

• To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s

• To make root cause analysis and ensure permanent solutions for each ticket

• Accountable for managing and operating all of the customer firewall devices (checkpoints, Juniper, Cisco, Fortigate, Palo Alto etc.). To ensure to have best service quality level defined in KPI’s

• Accountable for managing and operating of the customer shared and dedicated websense, proxy and Sslvpn services

• To inform and escalate core security device/system  problems to third level teams

• Accountable for designing, planning, implementing and operating of the big corporate  customer’s security services

• To work at customer side in case of urgent customer problems if necessary

 

PROACTIVE ACTIONS

•      To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process

• Accountable for following new technologies in order to reach best service level and quality


HEALTH & SAFETY

• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable

Information Security

• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
• Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
Business Continuity

• Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard
• Ensure that BCM  risks are assessed and mitigated  so far as is reasonably practicable in VFTR  Business Continuity Management System (BCMS)
• Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR