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Managed Security Services Operations Senior Spec
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Technology

Application Count

125 application

Job Type

Full-Time

Position Level

Specialist

Application Count

125 application

Department

Technology

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
Fluent English
Excellent Problem solving skills
Good Troubleshooting Skills
Good Team Work and Interpersonal Skills
Good communication skills
At least 2 years hands on experience in related departments
Deep Understanding of network security, including FireWall, VPN and IPS, etc
Deep Understanding & troubleshooting of TCP, UDP, IP, and IP addressing / subnet masking / design
Good understanding of IPS, IDS, Load Balancer,
Good understanding of Unix, Windows, Network Security
Basic understanding of Routing protocols (BGP, OSPF; ISIS,EIGRP)
Certification or accreditation in CCNA,CCSA, CCSE, FNSE
Analytical thinking

İŞ TANIMI

We are seeking a Managed Security Services Operations Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Managed Security Services Operations Sn.Expert of Vodafone Turkey.

Managed Security Services Operations Senior Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Pix, Asa, Juniper, Fortigate, Palo Alto etc), security services (Websense,proxy,Ips,ssl vpn) and resolving customer incidents or requests during the daily operations.

Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls,IPS,DDos guard,APT devices etc.)
Accountable for resolving corporate customer incidents by configuring Customer security Equipments
To response customer incident tickets on Service Desk within agreed KPI’s
To resolve customer incident tickets on Service Desk within agreed KPI’s
To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each ticket
Accountable for managing and operating all of the customer firewall devices (checkpoints, Juniper, Cisco, Fortigate, Palo Alto etc.). To ensure to have best service quality level defined in KPI’s
Accountable for managing and operating of the customer shared and dedicated websense, proxy and Sslvpn services
To inform and escalate core security device/system problems to third level teams
Accountable for designing, planning, implementing and operating of the big corporate customer’s security services
To work at customer side in case of urgent customer problems if necessary
To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
Accountable for following new technologies in order to reach best service level and quality