İlan yayından kaldırılmıştır

Call Center Analyst
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

155 application

Job Type

Full-Time

Position Level

Specialist

Application Count

155 application

Department

Customer Services / Call Cente...

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Having Call Center experience is an advantage
Preferably oral and written communication skills in English
Experience on reporting min two years
Must have experience with following tools; CMS, BO, ISIS
Multi-task management
Excellent command of MS Office applications
Strong Analytical thinking and presentation skills and deliver expectations on time
No military obligation for male candidates

İŞ TANIMI

We are seeking a Call Center Analyst with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Call Center Manager of Vodafone Turkey.

The accountabilities of this role are:

Weekly and monthly management presentations
Preparing and sharing the call center customer's performance report with the managers
Organize requests for staff shift regulations and make entry into the workforce planning practice and report loss of work
To analize the call center sales and reporting
Make and report weekly analysis of usage rates of used services
Tracking and reporting changes in staff information (resignation, new recruitment, transitions etc.
Reporting (education, age, seniority, location, sex) to be used in measuring the level of current staffing
To report employees' overtime, absenteeism and leave information, to bring related documents to the HR unit,
Prepare and follow up department purchasing requirements. To ensure that the appropriate budget is not exceeded within the financial period, follow up with the relevant unit.
To plan social activities
Headcount coordination with cops planing department
To organize and follow the arrangements for employees' transportation, catering needs