Provisioning Specialist

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• Must be of Bachelor of  Computer Science or a related degree at minimum
• Excellent command of written/spoken both English and Turkish 
• Must be an  efficient team worker
• Strong time management skills and multi-tasking capabilities
• Demonstrate initiative, teamwork and problem solving skills
• Must be able to understand and focus on company strategy in a multi-party , multinational environment with a high-volume of issues
• Excellent interpersonal communication skills
• Experience of industry standard service management  methodology 
• Proven  experience of 7x24 mission critical support environment
• Knowledge  in Unix/Linux platform
• Knowledge  in database Technologies.
• Knowledge in Script programming.
• Having knowledge of Telecommunications principals.
• Must have a good understanding of software development life cycle

İŞ TANIMI

We are seeking Provisioning Specialist  with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting  Provisioning Manager  of  Vodafone Turkey.

The accountabilities of this role are:

• Responsible to keep systems within the minimum service failure time 
• Analysing the root cause of the incidents, and taking necessary actions
• Perform configuration management of services in accordance with standards (like SOX and ISO-27001) and project/operational requirements
• Perform upgrades and changes in responsible systems, services or applications in accordance with system/service upgrade / Change Management process
• Applying Post Implementation Review
• To analyse  technical specifications for the integration of new service/system(s)
• To provide consultation for vendor to optimize their applications/ products.
• To attend to related Projects and perform necessary actions in new projects.
• Analysing system performance/statistical reports and monitor basic KPIs (i.e., success rates) and taking necessary actions
• Responsible to solve emergency cases on time  ( in or out of business hours) and if necessary to go to the site for solution.
• Ensure Troubleshooting of problems fast reported by Call Centre via Maximo tool, ICRM and Service Desk
• Perform regular application related security monitoring to identify any possible intrusions
• Advising new control mechanism for performance monitoring including existing or new implemented systems/services 
• Proven communication skills sufficient to be able to work in a team of international diversity.
• Prepare documentation and take actions to manage resources most efficiently and for operations people for hints and corrections
• To prepare Operational guides/procedures to build know-how database
• To prepare technical specifications and requirements.
• For new technologies and new features, transfer know-how to operational personnel
• To give an internal trainings to related groups (i.e., COPS, SMOC) about new features/services.