Continuous Service Improvement and Risk Senior Spe

Vodafone Mobile Operations LTD

• Experience of establishing good working relationships with internal teams, service providers and suppliers
• Experience of working in ITIL Operations/Service Management environments
• Experience in analyzing performance against SLAs
• ITIL v3 qualified
• Collaborative
• Effective negotiation and Conflict management skills
• Good understanding of corporate Technology policies, procedures and standards
• General knowledge of Telecom business systems environment
• Experience in project management with Analytical skills
• Experience in management level reporting
• Experience in implementing processes and procedures
• Customer relationship skills and Customer focused
• Good verbal and written communications skills

İŞ TANIMI

• Establishing and quantifying the organization’s 'risk appetite', i.e. the level of risk they are prepared to accept,
• Re-planning, re-designing and implementing an overall risk management process for the organization,
• Effective working with executive management and business leaders to determine acceptable levels of risk for units,
• Risk assessment, which involves analysing risks as well as identifying, describing and estimating the risks affecting the business,
• Risk evaluation, which involves comparing estimated risks with criteria established by the, legal requirements and environmental factors,
• To identify, evaluate and report on all technology related risks in a manner that meets compliance and regulatory requirements and aligns with and supports the risk posture of the enterprise,
• Oversee a variety of technology-related risk management activities,
• Periodic risk reporting in an appropriate way for different audiences,
• Ensure that the most significant risks are communicated to related parties for awareness of risks relevant to their parts and make sure that they understood their accountability for the risks,
• Conducting audits of policy and compliance to standards, including liaison with internal and external auditors,
• Providing support, education and training to build risk awareness within the organization.
• Closely work on Technology Continuity & Risk management issues
• Monitor continuity plans and procedures; plan and execute review process
• Support periodical BCM verification and exercise efforts
• Act as SPOC for Technology Compliancy requirements and ensure execution for BCM
• Ensure that Technology related risks are identified, assessed and reported
• Track and Report on progress of the approved risks
• Support decreasing the probability and/or the effect of risks
• Report existing risks to Technology Governance Manager and establish alignment
• The role owner will develop the content of the SLA/OLA documents and will negotiate it with the respective delivery team
• The role is responsible for tracking the SLA/OLA achievements and to initiate required actions to improve the required working quality
• This role is accountable for representing Service Assurance in special projects/task forces & responsible for identifying the right resources to support these special projects 
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable 
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
• Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.  
• Ensure that VFTRBCM policy /standard, procedures, plansimplemented and works carried out in compliance with BS 25999 -2:2007Standard
• Ensure that BCMrisks are assessed and mitigatedso far as is reasonably practicable in VFTRBusiness Continuity Management System (BCMS)
• Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR