SALES OPERATION MANAGER

Turkcell İletişim Hizmetleri A.Ş.

• Bachelors or master degree from a reputable university, 
• Minimum 5 years of experience in Sales Operations,  
• Product, service analysis and management experience is preferred, 
• General knowledge on telecom mobile and fix products,  
• Strong written and verbal communication skills, 
• Good command of written and spoken English, 
• Proven competencies of negotiation and problem solving, 
• Experienced on team management, 
• No military obligation for male applicants. 

İŞ TANIMI

• Managing all Sales Operations and support activities between six regions and related departments (ICT, Network, CEM, Regulation), 
• Reporting, evaluating Fiber, Mobile, Device, XDSL, VOIP and Turkcell TV+  installation&sales  performance, 
• Management of Turkcell and Turkcell Superonline product Sales Operations in Turkcell and Turkcell Superonline dealers, 
• Providing support to local management to monitor their business and interlock with Deal One team for deals to be structured to ensure recognition upfront, 
• Reporting, evaluating and consolidating customer needs over sales and sharing this detections with marketing to increase sales and provide excellent customer experience, 
• Ensuring complete and detailed input is received from all disciplines (Residential and Corporate Sales, Marketing, HR, CEM, Regulation), 
• Providing the input to the Channel Support Manager on behalf of the Regional Manager, 
• Supporting channel managers and channel teams by providing field support on solution sales through a team at channel partner, 
• Defining metrics/ KPIs, managing performance monitoring for sales team, 
• Responsible for customer satisfaction measurement process, analysis of satisfaction survey results and derivation of action plans, 
• Statistical analysis of long-term sales data, mapping of purchasing trends of customers, derivation of business actions to exploit new sales potentials, 
• Responsible of managing and guiding Sales Operations team.