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Application Support and Maintenance Asst. Manager

Unilever

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Information Technology

Information Technology

Redirection Count

334 redirection

Job Type

Full-Time

Position Level

Medium Level Manager

Redirection Count

334 redirection

Department

Information Technology

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

• University degree
• Minimum 3 years hands on experience in SAP Basis
• Experience working in a Global SAP Project Implementation or Maintenance
• Good knowledge of SAP Technology & Basis including performance analysis, optimization, housekeeping & Remediation
• Experience in working in a global organization with virtual teams
• Experience in the engagement of key, senior level stakeholders, along with proven ability to influence and manage relationships with those stakeholders
• Good understanding of ITIL procedures
• Fluent in English



İŞ TANIMI

The Assistant Manager Application Support and Maintenance plays a key role with high responsibility. This role manages the application support and maintenance responsibilities in Application Basis and SOX area for U2K2 template and Global Implementations. In addition to this, this role manages EWA governance for all new template wise and global projects. This manager seeks out opportunities for improvement (performance, efficiency, reliability etc.) in the landscapes for the basis function.

• Manage Application Support & Maintenance teams to deliver the services in accordance with the agreed scope & service level agreement for U2K2 template and global projects.
• Conducting weekly and monthly reviews on Application Support with the teams delivering for the portfolio
• Monitor system health parameters and take corrective action as needed. Work with the SAP in performing health checks, analysis and proactively managing the health of the SAP instances
• Engage SAP Max Attention as required for reactive or proactive activities to restore service or increase resilience of the service
• Define processes to be followed by the basis team to comply with SOX requirements and ensure that they are being followed. Participate in SOX audits as required.
• Manage the SAP Application Basis team delivery on a day to day basis including the monitoring of the SAP systems performance, proactive & reactive actions to address performance issues, Early Watch Alert analysis and remediation, SAP Authorization issues service requests and issue resolution
• Deliver high levels of resilience to the service by managing the application incidents in the SAP Application Basis portfolio and ensuring quick resolution, root cause analysis & fix of the underlying issue
• Perform root cause analysis and manage the actions that arise so that issues are fixed and improvement plans are put in place. Establishes problem resolution procedures and manage root cause analysis of critical issues including fixing them
• Work closely with Geo IT, Landscape, Infrastructure & Service Delivery in managing the quality of service & ensuring a positive business user experience
• Ensure high availability of Applications to the Unilever business by designing and deploying high quality maintenance plans, covering housekeeping, health checks, job runs, administration, etc. 
• Work with Application Support and Application Maintenance teams to plan for progressively reducing incidents, improving availability of services and thereby increasing user/client satisfaction.
• Work with SAP TQM in proactively managing the product issues and providing higher levels of resilience
• Establish and manage relationships with key Unilever & vendor stakeholders
• Manage service escalations and ensure quick resolution is implemented. Implement actions that will avoid such issues in the future
• Own and manage the budget of 1-2 Million Euros for the portfolio. Support identification and own implementation of initiatives to drive cost savings

 

Preferred Candidate

More than 3 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

SAP Proje Yöneticisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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Detaylı Bilgi

SAP Proje Yöneticisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

SAP Proje Yöneticisi SAP Proje Yöneticisi Maaşları SAP Proje Yöneticisi Nasıl Olunur? SAP Proje Yöneticisi Nedir? SAP Proje Yöneticisi İş İlanları