QUALIFICATIONS AND JOB DESCRIPTION
The Randstad Group operating in 39 countries on 5 continents, is the world’s second-largest provider of HR services. It holds top 3 positions in various key markets such as Argentina, Belgium Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland and the United Kingdom, as well as major positions in Australia and the United States. Randstad has 28.030 corporate employees working from 4.587 branches, and are employing over 567.700 people. Randstad generated a revenue of 16.6 billion EUR in 2013. Randstad Holding, nv is headquartered in Diemen, the Netherlands, and is listed on the NYSE Euronext Amsterdam exchange, where options for stocks in Randstad are also traded.
-Graduates of reputable high schools or bachelor degree.
-Native or fluent Turkish speakers
-Fluency in English
-Good knowledge of PC (MS Office, Skype, Hardware, Software, Internet)
-Excellent communication skills
-Research skills are required to troubleshoot customer problems
-Strong team spirit is required
-Be positive and proactive and have a desire for positive improvement in quality
İŞ TANIMI
-To receive and place telephone calls and to maintain solid customer relationships by handling their questions and concerns with speed and professionalism
-To perform data entry and use software programs
-To follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
-To follow contact center procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines
-To track and to follow cases to ensure that they closed in an efficient and timely manner.
* Randstad is an authorized agency of Iskur with the license date-number: 17.10.2006-191