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Customer Experience Manager

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Marketing

Marketing

Application Count

0-50 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

0-50 application

Department

Marketing

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QUALIFICATIONS AND JOB DESCRIPTION


Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.
  • Experience in related field (6+ years) (Good understanding of the telecoms market and drivers of customer satisfaction and advocacy)
  • Bachelor degree, master degree is a plus
  • Project management and analytical thinking skills
  • Multi-task management
  • Problem solving & decision making
  • Results-driven and delivery-focused
  • Analytic and out of the box thinking skills
  • Experience in a large multinational company and/or consultancy experience is a plus
  • Proven experience in working with tracking and measurement systems
  • Strong written,verbal communication skills&inter-personal skills both in Turkish and English

 



İŞ TANIMI

We are seeking an Enterprise Customer Experience Manager with the will and ambition to work in Customer Value Management-Enterprise Function, reporting to Customer Value Mng.Senior Manager of Vodafone Turkey.

  • Design and optimization of customer experience at all touch points as a key differantiator of Vodafone Turkey’s Enterprise Business
  • Drive market research department and research agencies to ensure timely and accurate execution of ongoing customer satisfastion surveys (Net Promoter Score)
  • Analyze various market insights (Net Promoter Score results, churn surveys, internal metrics etc), interpret them and identify critical improvement ares from customer experience point of view in order to trigger service improvement initiatives
  • Lead/coordinate cross-functional Voice of Customer initiatives
  • Work collaboratively and constructively with Marketing, Sales, Customer Operations and Technology functions to deliver an unmatched customer experience.
  • Demonstrate analytical thought and problem solving to bring innovative propositions to solve complex business challenges
  • Act as a knowledge centre for expertise, best practices and methodologies relating to customer experience.
  • Lead monthly Customer Experience Steering Commitees (both mobile and fixed services), ensure active enagement of all the stakeholders

 

Preferred Candidate

More than 6 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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Müşteri Deneyimi Yetkilisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Deneyimi Yetkilisi Müşteri Deneyimi Yetkilisi Maaşları Müşteri Deneyimi Yetkilisi Nasıl Olunur? Müşteri Deneyimi Yetkilisi Nedir? Müşteri Deneyimi Yetkilisi İş İlanları