IT Continuity and Process Senior

TEB - Türk Ekonomi Bankası

• 4 years bachelor of engineering
• Good level of english language, french is also preferable
• Have a knowledge on the infrastructure sucha as applications, databases, firewall, proxy, operating systems, etc.
• Documentation skills
• Good at team working
• At least 2 years of experience in relevant areas
• Close working relationship with technical and business teams
• Knowledge/certifications of standards like ITIL or COBIT
• Good at communication, customer interface and service orientation skills
• Project Management skills
• People Management and Process Management skills
• Thinks innovatively
• Works effectively in a changing environment
• Values and adapts to different cultures
• Open, trustworthy & trusting
• Positive & brave
• Seeks opportunities to learn & develop
• Takes personal responsibility
• Sees the big picture and important details
• Works effectively in a changing environment

İŞ TANIMI

• The role is responsible for managing, negotiating and tracking service level agreements (internal, subsidiaries, BNPP, vendor)
• Responsible for monitoring service levels closely, negotiating its under-target positions with the related technical teams and reporting their actions
• Liaises for SLA settings
• Responsible to ensure a proper monitoring structure for the services
• Responsible to ensure a proper IT Service Catalogue Management
• Responsible for defining business and technical level KPIs, reporting their realizations
• Responsible for continious service improvement

• Responsible for managing the IT Continuity strategies and plans in comply with the Bank’s business continuity strategies and BNPP’s continuity framework
• Responsible for managing and following the IT Continuity dashboard and implementing the related BNPP governance rules
• Responsible for preparing the disaster recovery test plans, performing the disaster recovery test (simulation exercises in case of the loss of full data center) periodically, reporting the results and following its actions
• Responsible for keeping the all IT Continuity procedure and processes up-to-date

• Responsible for implementing the IT processes according to the ITIL, CMMI, SOX, COBIT, etc. in order to increase the quality, performance and effectiveness
• Responsible to implementing the BNNP governance model and following its actions

• Responsible for problem management (closely monitoring the status of the problems, identifying new problems, root-cause analysis
• Makes suggestions and follow for improving performance and quality of systems by cooperating with related parties in the organisation
• Responsible for holding change advisory board, analyse change schedule in terms of risk matters, annoucing the change schedule monthly