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International IT Helpdesk Team Leader

LCWaikiki

İstanbul(Avr.)(Bağcılar)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Information Technology

Information Technology

Application Count

208 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

208 application

Department

Information Technology

QUALIFICATIONS AND JOB DESCRIPTION


• Fluent in English - Russian or Arabic is a plus
• 3+ years of experience in IT support, including helpdesk team management
• Position located in Turkey International HeadOffice of LCW, however as the Helpdesk team resources will be located internationally, international travels expected commonly and there should be no personal constraints
• Fully customer and solution oriented, excellent communication skills
• Able to make team management through different locations with close follow-up of the service 7x24, managing shifts and competency of the team efficiently
• Past experiences with implementing ITIL best practices is a must, Cobit framework knowledge is a plus
• Documentation and Training skills is a plus for team competency
• Knowledge and work experience on ERP concept and applications, generic retail business processes, retail store sites
• Experience with windows server maintenance, T-SQL and software algorithm approach

 

İŞ TANIMI


• Manages International IT Helpdesk team resources, which are located internationally. He makes direct and remote team management, with the support of local IT representitives where needed. Ensures resource availability for the service by shift management
• Defines and manages Helpdesk OLA and KPI's; measures, analyses and reports them by transforming data into information and knowledge. On monthly intervals, reports for management and customers by different dimensions
• He is the single point of contact for knowledge and document management transfer for Helpdesk team
• Ensures all customer calls to Helpdesk are answered, registered, categorized, prioritized and resolved or escalated correctly according to procedures
• Requires documents for knowledge transfer to Helpdesk team, ensures the usage of it and makes feedback reports of the documents to support team on the usage and effectiveness of the documents, requesting revisions accordingly
• Analyses and finds repetitive patterns on the customer incidents and requests, requests problem management for permanent resolution from support team and reports accordingly regularly
 

Preferred Candidate

More than 3 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed, Exempt
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Bilgi Teknolojileri Takım Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilgi Teknolojileri Takım Lideri Bilgi Teknolojileri Takım Lideri Maaşları Bilgi Teknolojileri Takım Lideri Nasıl Olunur? Bilgi Teknolojileri Takım Lideri Nedir? Bilgi Teknolojileri Takım Lideri İş İlanları
Hakkımızda

LC Waikiki, 1988 yılında Fransa'da çıktığı marka yolculuğuna, 1997 yılından beri LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.çatısı altında Türk mar

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Detaylı Bilgi

Bilgi Teknolojileri Takım Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilgi Teknolojileri Takım Lideri Bilgi Teknolojileri Takım Lideri Maaşları Bilgi Teknolojileri Takım Lideri Nasıl Olunur? Bilgi Teknolojileri Takım Lideri Nedir? Bilgi Teknolojileri Takım Lideri İş İlanları