Senior Global Product Support Engineer

NETAŞ

• University degree in computer sciences or related fields
• At least 4 years’ experience in Java/C++ software development or software support
• Profound understanding and experience on Object Oriented concepts and technologies
• Having a solid knowledge and experience on VOIP and telecommunication networks
• TCP/IP, SIP and 3GPP, IMS protocol knowledge and experience
• Fluency in  English (both verbal and written)
• Extraordinary communication skills, collaborative and cooperative approach, ability to build trust and influence
• Action oriented working style and strong customer focus
• Excellent teamwork, analytical and problem-solving skills
• No military service obligation for male candidates
• Strong technical documentation and verbal/written communication skills

İŞ TANIMI

• Work with worldwide customers and troubleshoot problems online/offline
• Collect data/trace from customer networks to identify the root cause of the problems,
• Identify and solve both configuration issues and software bugs
• Provide timely updates to other internal teams or customers while working on a case
• Report robustness and enhancement issues and assist design teams to improve product quality
• Work with Global teams as required in a project