RAN Monitoring&1st Level Operatios Management Spec

Vodafone Telekomünikasyon A.Ş

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success

• Graduate from Electronic or Telecommunication Engineering or Technical High Schools
• Strong analytical skills and problem-solving abilities, ability to multi-task
• MS office applications
• Supply high concentration and attention.
• Ability to work in shift environment
• To have intermediate or advance level of English.

İŞ TANIMI

• To perform fault monitoring and remote fault management activities for Level one(1) operations and manage general RAN network performance 7days /24 hours  in all 2G and 3G RAN network elements. 
• Accountable for  fault monitoring and first  line maintenance operations of CELL,SITE,BSC,XCDR,PTN,RNC elements for all 2G and 3G RAN network .
• Accountable for general performance management of RAN network.
• Monitor and manage RAN Transmission faults.
• Monitor and manage  Trouble Tickets in Netcool and inform BCO’s controller and BCO’s helpdesk in any case of unsolved problems on time.
•  Open WOR ticket manually in case of determination of any fault and/or performance problem to BCO’s helpdesk.
• Check and turn the status of opened WOR “closed” when the responsible section (the WOR has been attended) turns the WOR status of“completed”.
• Perform and turn the status of opened WOR to the“complated”  which are responsible for.
• Check  the comments of “closed” Trouble Tickets (the reply of BCOs) and keep monitoring the corrected faulty elements for a reasonable time.
• Escalate the unsolved faults even TT and/or WOR has already opened if the duration exceeds the defined limits in SLA.
• Record the all the works correctly.
• Publish the daily working reports.
• Publish the critical network or performans failures  immediately.
• Inform the customer care in case of any important disturbance of network service.
• Take necessary action for Customer tickets (ICRM tool) for customer compliances.
• Take into consideration fault priority and importance and working efficiency.