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İlan yayından kaldırılmıştır
İstanbul(Avr.)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Medium Level Manager
Department
Customer Services / Call Cen...
Customer Services / Call...
Application Count
305 application
Job Type
Full-Time
Position Level
Medium Level Manager
Application Count
305 application
Department
Customer Services / Call Cente...
QUALIFICATIONS AND JOB DESCRIPTION
1) Passion for the customer service, and in-depth Order-to-Cash process
2) Understanding customer service organization process and proactive to challenge for continuous improvement
3) Team management experience and leadership skills in promoting customer-focused and teamwork spirit.
4) Able to be resilient under pressure of daily operation.
5) Proficiency level of English
Share and implement the customer service vision and foster the customer-focused culture within Shell Customer Service Center. Accountable for the day to day operation of the team, providing visible leadership, and ensuring that individuals remain developed and motivated to ensure that the customer experience is in line with Shell world-class customer service. Cards Team Lead is Part of Customer Service Leadership Team.
1) Lead and manage a team of Customer Service Professionals to achieve service level agreements and service performance indicators.
2) Responsible for the achievement of the Service Level Agreements.
3) Responsible for compliance to Streamline, by ensuring that CSPs are operating in accordance with the agreed procedures in line with the agreed customer promise/ offer book.
4) To work with Customer Service Operation Manager and CSA Manager to implement various process/quality improvement initiatives to improve service levels in the CSC and increase customer satisfaction.
5) Where appropriate, liaise regularly with the businesses and other functions to ensure the team receives up-to-date information and that the operations run smoothly.
6) Act as a Knowledge Expert for Platinum Account customers
7) Accountable for the execution of the Business Continuity Plan in related unit
2) Understanding customer service organization process and proactive to challenge for continuous improvement
3) Team management experience and leadership skills in promoting customer-focused and teamwork spirit.
4) Able to be resilient under pressure of daily operation.
5) Proficiency level of English
İŞ TANIMI
Shell Customer Service Organization in Turkey has been recently announced as silver winners in the international industry awards for customer service & sales, the "Stevie's" in 2014. It is one of the Onshore Customer Service Centers of Shell in the world. It provides Cards-Commercial Fleet, retail, lubricants, commercial fuels, marine, aviation, general public customer service and monitors third party call center's performance.Share and implement the customer service vision and foster the customer-focused culture within Shell Customer Service Center. Accountable for the day to day operation of the team, providing visible leadership, and ensuring that individuals remain developed and motivated to ensure that the customer experience is in line with Shell world-class customer service. Cards Team Lead is Part of Customer Service Leadership Team.
1) Lead and manage a team of Customer Service Professionals to achieve service level agreements and service performance indicators.
2) Responsible for the achievement of the Service Level Agreements.
3) Responsible for compliance to Streamline, by ensuring that CSPs are operating in accordance with the agreed procedures in line with the agreed customer promise/ offer book.
4) To work with Customer Service Operation Manager and CSA Manager to implement various process/quality improvement initiatives to improve service levels in the CSC and increase customer satisfaction.
5) Where appropriate, liaise regularly with the businesses and other functions to ensure the team receives up-to-date information and that the operations run smoothly.
6) Act as a Knowledge Expert for Platinum Account customers
7) Accountable for the execution of the Business Continuity Plan in related unit
Preferred Candidate
More than 3 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Müşteri Hizmetleri Takım Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Takım Lideri Müşteri Hizmetleri Takım Lideri Maaşları Müşteri Hizmetleri Takım Lideri Nasıl Olunur? Müşteri Hizmetleri Takım Lideri Nedir? Müşteri Hizmetleri Takım Lideri İş İlanları
Hakkımızda
Shell & Turcas Petrol A.Ş The Journey that Started with a Sea Shell The story of Shell, owning more than 1700 companies in over 140
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Detaylı BilgiMüşteri Hizmetleri Takım Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Takım Lideri Müşteri Hizmetleri Takım Lideri Maaşları Müşteri Hizmetleri Takım Lideri Nasıl Olunur? Müşteri Hizmetleri Takım Lideri Nedir? Müşteri Hizmetleri Takım Lideri İş İlanları