CRM Operation Specialist

Vodafone Telekomünikasyon A.Ş

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.

• Java technologies
• SQL and PL/SQL skills
• Good command of English
• Graduated from engineering departments of universities

İŞ TANIMI

We are seeking a CRM Operation Specialist with the will and ambition to work in Customer Services - CRM Management Function, reporting CRM Manager of Vodafone Turkey.

• Responsible of CRM systems
• Responsible of daily operational activities and availibility of systems
• Investigating problems, finding root cause of the problems.
• Deployment of new products and services
• Implementing change management processes and user requests
• Periodic monitoring of systems for performance bottlenecks
• Performance tuning of applications to ensure business needs and agreed SLAs are met
• Incident and error handling for application errors