IT System Engineer - Service Monitoring Management

SunExpress Güneş Ekspres Havacılık A.Ş.

We are looking for  IT System Engineer - Service Monitoring Management  and strong team member who will work in SunExpress Headquarters.

Qualifications:

• Bachelor’s degree in Computer Engineering or a related discipline
• At least 5 years of related experience
• ITIL/MCSA/CCNA certification
• Advanced level of experience on IT systems operations, hardware and software
• An equivalent combination of education and experience
• Experience with Microsoft Windows and Linux operating systems
• Debugging and troubleshooting skills attitude to support and resolve customer problems
• Intermediate understanding of operating systems and networking concepts (MPLS, BGP, VPN, FW, Router, Load Balancer, WiFi AP, Switch etc.)
• Customer support experience is desired
• Good oral and written communication skills in English
• Excellent written and verbal communication skills

Responsibilities: 

· Knowledge of managing PRTG or similar monitoring systems

· CMDB – Building dependency tree relations between configuration items and building service trees

-Commissioning / decommissioning of configuration items (CI's)

-Commissioning / decommissioning of a service/server/node etc.

-Building dependency tree relations between CI's

· NOC (Network Operation Center 7/24) service

· APM (Application Performance Metering) service

· Monitoring of:

-Datacenter’s health (heat, humidity, UPS, etc.)

-Datacenter devices, storages, servers (physical & virtual), switches, appliances etc.

-Field devices like access switches, access points, printers, etc.

-Internet, P2P, MPLS connections

-Cloud applications and Web site etc. (via APM)

-Internal applications (via APM)

-Documentation of integrated systems