System Support Engineer SunExpress Güneş Ekspres Havacılık A.Ş.

GENEL NİTELİKLER VE İŞ TANIMI

We are looking for an experienced System Support Engineer and a good team member, who will work in SunExpress Antalya Headquarter

Qualifications:

·      Bachelor’s degree in Computer Engineering or a related discipline

·      At least 3 years of related experience

·      ITIL/MCSA/MCSE certification

·      Advanced level of experience on IT systems operations, hardware and software

·      An equivalent combination of education and experience

·      Experience with Microsoft Windows operating systems

·      Debugging and troubleshooting skills attitude to support and resolve customer problems

·      Intermediate understanding of operating systems and networking concepts

·      Customer support experience is desired

·      Good oral and written communication skills in English

·      Excellent written and verbal communication skills

Responsibilities:

·      Windows Client OS configuration management, hardening

·      Client antivirus / EDR management and monitoring

·      DLP management on client systems

·      Client policy management with using group policies

·      Managing central printing services

·      Central management of Windows (SCCM) clients (patch management, application deployment, OS image management)

·      Central management of mobile devices and mobile applications (enrollment, full/partial wiping, application white/blacklisting)

·      Client OS & application-level request handling and problem management

·      Documentation of user device management processes

·      Knowledge of managing PRTG or similar monitoring systems

·      CMDB – Building dependency tree relations between configuration items and building service trees

·      APM (Application Performance Metering) service management