Sales Associate

Alkon Şirketler Grubu

BERLUTI - ISTANBUL/NİŞANTAŞI

As a Sales Associate, you will be the front line and direct link between our brand and customer. You will focus on creating a memorable experience to build customer loyalty and relationship while delivering sales targets and ensuring the highest level of customer service.
 
Education & Professional Experience

• 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion and the brand.

Languages & Personal Attributes

• Fluent in English, a 2nd language is a plus
• Excellent presentation
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
• Read, count, and write to accurately complete all business and client related documentation.
• Ability to adjust priorities and adapt to strategies which address evolving business trends.
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
• Ability to problem solving with positive outcomes. Know to ask colleagues or management help.

İŞ TANIMI

Essential Duties & Job Responsibilities
 
Store Performance

• Manage and drive the sales strategy in order to achieve - and over achieve - the best sales performance
• Prepare and follow the sales on a weekly/monthly basis; follow sell-out analysis - mix product/customers
• To be a Berluti ambassador. To be able to explain the story of the House, its products, its culture.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Develop local and international client book with the ability to recruit and develop top clients.

Selling

• Understand client desire, able to concretize the sale and present additional items.
• Respect the Berluti selling ceremony.
• Assist customers in selecting and purchasing, product while demonstrating excellence in customer service at all times.
• Take action to solve problem with a positive end or effectively communicate to manager for assistance.

Customer Experience & Commercial Efficiency

• Welcome to Berluti (proactive approach, right attitude, grooming, always try to pay attention to clients, create desire...)
• Get to know client and listen (personal interests, reason for visit, connections...)
• Guide client in his choices
• Recognize all clients
• Know and propose store's services (repairs, special orders....)
• Know collections, products and materials
• Understand client desire

Product Knowledge

• Thorough knowledge of products and raw materials, craft / fabrication processes, for all products categories, bespoke and special orders. Training will be provided.

Team Contribution: Team Collaboration, Proactivity, Role Model

• Demonstrate capability to positively influence the team dynamic.
• Communicate easily and share all relevant information.
• To be proactive. Propose actions and solutions. Take initiatives.
• Respect the store rules (to be on time, to keep informed management in case of delay, personal leave...)
• Respect of Berluti Image: Behaviour, Respect of Products, Knowledge of Berluti Culture
• Respect of Berluti recommendations (uniforms).
• Respect products all the time (stock, replenishment, store, merchandising...)
• Pay attention to display and store environment all the day