{"id":12184,"date":"2021-07-05T10:08:21","date_gmt":"2021-07-05T07:08:21","guid":{"rendered":"https:\/\/www.kariyer.net\/ik-blog\/?p=12184"},"modified":"2024-08-12T11:59:20","modified_gmt":"2024-08-12T08:59:20","slug":"setur-esnek-calisma-modelini-surdurecegiz","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/ik-blog\/setur-esnek-calisma-modelini-surdurecegiz\/","title":{"rendered":"Setur: Esnek \u00e7al\u0131\u015fma modelini s\u00fcrd\u00fcrece\u011fiz"},"content":{"rendered":"<p><strong>Setur \u0130nsan Kaynaklar\u0131 &amp; \u0130dari \u0130\u015fler Direkt\u00f6r\u00fc Batur Aksoy ile \u015firketin pandemi s\u00fcrecini nas\u0131l y\u00f6netti\u011fini, yeni normalde uygulamaya alacaklar\u0131 \u00e7al\u0131\u015fma modelini, yeni mezun programlar\u0131n\u0131 ve daha bir\u00e7ok merak edilen konuyu konu\u015ftuk.<\/strong><\/p>\n<h3><strong>Pandemi s\u00fcrecinde i\u015f yapma \u015fekillerinde ve al\u0131\u015fkanl\u0131klarda bir\u00e7ok yenilik ya\u015fad\u0131k, bu d\u00f6nemi Setur olarak k\u0131saca de\u011ferlendirebilir misiniz?<\/strong><\/h3>\n<p>Pandemi bir\u00e7ok \u015firkette oldu\u011fu gibi bizim i\u00e7in de zorlay\u0131c\u0131 bir s\u00fcre\u00e7ti. Hizmet verdi\u011fimiz sekt\u00f6rlerin di\u011fer sekt\u00f6rlere nazaran pandemiden daha fazla etkilenmi\u015f olmas\u0131na ra\u011fmen t\u00fcm \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n maddi ve manevi olarak kendilerini g\u00fcvende hissetmelerini sa\u011flamak ve onlar\u0131n yan\u0131nda oldu\u011fumuzu hissettirmek amac\u0131yla bir\u00e7ok uygulama ve proje devreye ald\u0131\u011f\u0131m\u0131z yo\u011fun bir d\u00f6nem ge\u00e7irdik. Bu d\u00f6nemde \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131za sosyal, \u00e7evresel ve ekonomik anlamda yans\u0131yabilecek olumsuz etkileri en aza indirmek, \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n ve ailelerinin sa\u011fl\u0131\u011f\u0131na zarar verecek her t\u00fcrl\u00fc \u00e7evresel etmenden korunmas\u0131na \u015firket olarak yard\u0131mc\u0131 olmak ve \u00e7al\u0131\u015fan deneyimini iyile\u015ftirmek hep temel oda\u011f\u0131m\u0131z oldu. Setur olarak Covid-19 salg\u0131n\u0131n\u0131 en ba\u015f\u0131ndan bu yana yak\u0131ndan izledik, gerekli t\u00fcm aksiyonlar\u0131 erkenden hayata ge\u00e7irdik ve ge\u00e7irmeye de devam ediyoruz.<\/p>\n<h3><strong>Pandemi d\u00f6nemiyle birlikte devreye ald\u0131\u011f\u0131n\u0131z \u0130K uygulamalar\u0131n\u0131z nelerdir?<\/strong><\/h3>\n<p>Pandemi s\u00fcrecinde sa\u011fl\u0131kl\u0131 ve g\u00fcvenli bir \u00e7al\u0131\u015fma ortam\u0131 olu\u015fturmak, \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n yanlar\u0131nda oldu\u011fumuzu hissettirmek, dijital ara\u00e7 ve uygulamalar ile T\u00fcrkiye\u2019nin farkl\u0131 lokasyonlar\u0131nda \u00e7al\u0131\u015fan arkada\u015flar\u0131m\u0131za ula\u015farak etkile\u015fim sa\u011flamak, psikolojik ve fiziksel sa\u011fl\u0131klar\u0131n\u0131 korumak i\u00e7in bir\u00e7ok uygulamay\u0131 devreye ald\u0131k ve \u00e7al\u0131\u015fmalar\u0131m\u0131za ayn\u0131 h\u0131zla devam ediyoruz. \u00c7al\u0131\u015fmalar\u0131m\u0131z\u0131 \u00f6zetlemek gerekirse;<\/p>\n<p>Pandemi Kriz Ekibi kurarak, mevcut durumun h\u0131zl\u0131 \u015fekilde de\u011ferlendirilmesini, karar al\u0131nmas\u0131n\u0131 ve aksiyon planlar\u0131n\u0131n olu\u015fturulup devreye al\u0131nmas\u0131n\u0131 sa\u011flad\u0131k. \u00a0\u00c7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fi i\u00e7in i\u015f tan\u0131m\u0131 uygun olan lokasyonlar\u0131m\u0131zda uzaktan\/d\u00f6n\u00fc\u015f\u00fcml\u00fc \u00e7al\u0131\u015fma modellerini ba\u015flatt\u0131k. D\u00f6n\u00fc\u015f\u00fcml\u00fc \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z d\u00f6nemde mevcut servis uygulamam\u0131zdaki hizmet a\u011f\u0131n\u0131 geni\u015fleterek daha \u00e7ok \u00e7al\u0131\u015fma arkada\u015f\u0131m\u0131z\u0131n servis imkan\u0131ndan yararlanmas\u0131 ve sosyal temas\u0131 en aza indirgeyerek en g\u00fcvenli \u015fekilde ofise ula\u015fmalar\u0131n\u0131 sa\u011flad\u0131k.<\/p>\n<p>Setur olarak Covid-19 salg\u0131n\u0131 nedeniyle i\u00e7inde bulundu\u011fumuz s\u00fcre\u00e7te ekonomik s\u0131k\u0131nt\u0131 ya\u015fayan \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z i\u00e7in bor\u00e7 para talep sistemi kapsam\u0131m\u0131z\u0131 geni\u015flettik. Haftada en az 2 kez herkesin kat\u0131labilece\u011fi online seminer\/e\u011fitimler ger\u00e7ekle\u015ftirdik. Bu d\u00f6nemde \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131 tek tek telefon ile arad\u0131k ve her biri ile bire bir ileti\u015fim kurduk. B\u00f6ylece \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n kayg\u0131 durumunu \u00f6\u011frenme, \u015firket olarak her zaman oldu\u011fu gibi bu s\u00fcre\u00e7te de kendilerinin ve ailelerinin yanlar\u0131nda oldu\u011fumuzu hissettirme, s\u00fcre\u00e7le ve hayata ge\u00e7irilen yeni uygulamalar ile ilgili d\u00fc\u015f\u00fcncelerini ve geri bildirimlerini alarak beklentilerini \u00f6\u011frenme ve \u00e7al\u0131\u015fan deneyimlerini iyile\u015ftirmeye y\u00f6nelik aksiyonlar ald\u0131k.<\/p>\n<p>Tam zamanl\u0131 &#8220;Sa\u011fl\u0131k personeli hizmet al\u0131m\u0131n\u0131&#8221; devreye ald\u0131k. \u00c7e\u015fitli Psiko-Sosyal destek imkanlar\u0131 olu\u015fturduk. \u00c7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n telefonlar\u0131ndan rahatl\u0131kla ula\u015f\u0131labilecekleri Setur Asistan ad\u0131nda kullan\u0131c\u0131 dostu bir uygulama tasarlad\u0131k. Bu uygulama sayesinde \u0130K ile ilgili t\u00fcm s\u00fcre\u00e7lerin h\u0131zl\u0131 bir \u015fekilde tamamlanabilmesini, anl\u0131k aksiyon al\u0131nabilmesini ve ihtiya\u00e7 duyulan belgelere ve bilgilere h\u0131zl\u0131ca ula\u015f\u0131lmas\u0131n\u0131 sa\u011flad\u0131k. Setur olarak olas\u0131 bir risk durumunda erken tespiti sa\u011flamak, yay\u0131l\u0131m\u0131 \u00f6nlemek ve arkada\u015flar\u0131m\u0131z\u0131n yan\u0131nda olabilmek i\u00e7in h\u0131zl\u0131 cevaplanabilecek ve g\u00fcnl\u00fck olarak doldurulan &#8220;Sa\u011fl\u0131k Anketi&#8221; olu\u015fturarak, yan\u0131tlar\u0131n &#8220;Sa\u011fl\u0131k Personeli&#8221; taraf\u0131ndan takibe al\u0131nmas\u0131n\u0131 sa\u011flad\u0131k. Ayn\u0131 zamanda d\u00f6n\u00fc\u015f\u00fcml\u00fc \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z s\u00fcre\u00e7te olas\u0131 bir hastal\u0131k belirtisi ta\u015f\u0131yan \u00e7al\u0131\u015fma arkada\u015f\u0131m\u0131z\u0131n olmas\u0131 durumunda temasta olduklar\u0131 yerlerin, ki\u015filerin h\u0131zl\u0131 bir \u015fekilde tespit edilip aksiyon al\u0131nabilmesini sa\u011flamak ad\u0131na &#8220;G\u00fcvenli Yerim&#8221; uygulamas\u0131n\u0131 hayata ge\u00e7irdik. Ofis i\u00e7indeki bir\u00e7ok noktaya QR kod etiketleri yerle\u015ftirdik ve olu\u015fturdu\u011fumuz yaz\u0131l\u0131m ile \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n ne zaman, nerede, kiminle temas etti\u011fini yak\u0131ndan takip edebildik.<\/p>\n<p>\u00c7al\u0131\u015fma arkada\u015flar\u0131m\u0131z uzaktan \u00e7al\u0131\u015f\u0131rken ofis rahatl\u0131\u011f\u0131nda \u00e7al\u0131\u015fabilsinler diye ofiste bulunan ekipmanlar\u0131n\u0131 evlerine g\u00f6t\u00fcrebilmeleri i\u00e7in bir uygulama ba\u015flatt\u0131k. Dijital \u00e7al\u0131\u015fma k\u00fclt\u00fcr\u00fc olu\u015furken, online toplant\u0131 yo\u011funlu\u011funun da artmas\u0131 nedeniyle arkada\u015flar\u0131m\u0131z\u0131n ki\u015fisel geli\u015fimlerine, i\u015flerinin bug\u00fcn\u00fcne ve gelece\u011fine odaklanabilmeleri i\u00e7in uzaktan \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z bu s\u00fcre\u00e7te haftan\u0131n 2 g\u00fcn\u00fc belirli saat aral\u0131klar\u0131n\u0131 \u201cToplant\u0131s\u0131z saatler\u201d olarak belirledik.<\/p>\n<p>Online e\u011fitimler, online toplant\u0131lar, artan yaz\u0131\u015fmalar, mobil ileti\u015fim ve \u00e7ok daha fazlas\u0131na istinaden dijital platformlar\u0131n kullan\u0131mlar\u0131n\u0131n s\u0131kla\u015fmas\u0131yla birlikte internet ve mobilite ihtiyac\u0131 da artt\u0131. T\u00fcm \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131za internet, arama ve sms konusunda destek olabilmek i\u00e7in mobil hat uygulamas\u0131 ba\u015flatt\u0131k ve belirlenen tarife \u00fczerinden faturalar\u0131 her ay \u015firket olarak biz kar\u015f\u0131l\u0131yoruz. Uzaktan \u00e7al\u0131\u015f\u0131lan g\u00fcnlerde \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131za destek olabilmek i\u00e7in bu g\u00fcnlere y\u00f6nelik yemek \u00fccreti \u00f6demeye ba\u015flad\u0131k.<\/p>\n<h3><strong>\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 ve \u00e7al\u0131\u015fan deneyimi konusundaki \u00e7al\u0131\u015fmalar\u0131n\u0131z\u0131 anlatabilir misiniz?<\/strong><\/h3>\n<p>\u00c7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n Setur\u2019da ya\u015fad\u0131klar\u0131 t\u00fcm deneyimler ve bu deneyimlere istinaden alg\u0131lar\u0131 bizim i\u00e7in olduk\u00e7a \u00f6nemli. T\u00fcm s\u00fcre\u00e7lerimizi bu bak\u0131\u015f a\u00e7\u0131s\u0131 ile tasarl\u0131yor ve hayata ge\u00e7iriyoruz. Yapm\u0131\u015f oldu\u011fumuz t\u00fcm \u00e7al\u0131\u015fmalara ek olarak \u015firketimiz i\u00e7inde bir \u201c\u00c7al\u0131\u015fan Deneyimi Tak\u0131m\u0131\u201d olu\u015fturduk. Bu ekibimize \u0130K d\u0131\u015f\u0131nda farkl\u0131 fonksiyonlarda bulunan \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131 da dahil ettik. Bu ekip ile agile \u00e7al\u0131\u015fma metodolojisi ile d\u00fczenli olarak bir araya gelip, \u00e7al\u0131\u015fan deneyimine y\u00f6nelik s\u00fcre\u00e7ler \u00fczerinde \u00e7al\u0131\u015f\u0131yor ve hayata ge\u00e7iriyoruz. \u00c7e\u015fitli geri bildirim ve dinleme mekanizmalar\u0131 olu\u015fturduk. Y\u0131l i\u00e7erisinde s\u00fcre\u00e7lerimizle ilgili bir\u00e7ok geri bildirim ve dinleme anketi yaparken, odak grubu \u00e7al\u0131\u015fmalar\u0131, \u00f6zellikle pandemi d\u00f6nemine y\u00f6nelik kayg\u0131 anketleri uygulad\u0131k, aramalarla dinleme g\u00f6r\u00fc\u015fmeleri ger\u00e7ekle\u015ftirdik.<\/p>\n<p>Yapm\u0131\u015f oldu\u011fumuz t\u00fcm bu \u00e7al\u0131\u015fmalar\u0131n \u00e7\u0131kt\u0131lar\u0131 \u00c7al\u0131\u015fan Deneyimi Tak\u0131m\u0131 taraf\u0131ndan titizlikle incelenmekte ve analizleri yap\u0131lmaktad\u0131r. Olumlu deneyimleri s\u00fcrd\u00fcr\u00fclebilir k\u0131l\u0131p, olumsuz deneyimleri de ortadan kald\u0131rmak i\u00e7in gerekli aksiyon \u00f6nerileri olu\u015fturulmakta ve sonu\u00e7lar\u0131 \u00f6l\u00e7\u00fcmlenip takip edilmektedir. Bu k\u00fclt\u00fcr\u00fcn yay\u0131lmas\u0131 ve h\u0131zl\u0131 benimsenmesi i\u00e7in t\u00fcm y\u00f6neticilerimiz ile \u00e7al\u0131\u015fan deneyimi fark\u0131ndal\u0131k seanslar\u0131 ger\u00e7ekle\u015ftirdik. Her \u00e7eyrekte yapm\u0131\u015f oldu\u011fumuz ileti\u015fim toplant\u0131lar\u0131m\u0131zda, \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131zla da detaylar\u0131 payla\u015fmaya devam ediyoruz. Bununla beraber her y\u0131l ger\u00e7ekle\u015ftirdi\u011fimiz \u00c7BA (\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 anketi) s\u00fcrecimiz oluyor. Bu anketimizle birlikte de t\u00fcm \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131 dinliyor, geri bildirimlerine istinaden gerekli aksiyonlar\u0131 hayata ge\u00e7iriyoruz. 2019 y\u0131l\u0131nda \u00c7BA Ba\u015far\u0131 \u00d6d\u00fcl\u00fc, 2020 y\u0131l\u0131nda ise \u00c7BA sonu\u00e7lar\u0131nda g\u00f6sterdi\u011fimiz ba\u015far\u0131 ve \u00e7al\u0131\u015fan deneyimini oda\u011f\u0131na alan uygulamalar\u0131m\u0131z neticesinde Kincentric Best Employers 2020 program\u0131 kapsam\u0131nda de\u011ferlendirilen 200 \u015firket aras\u0131ndan se\u00e7ilerek \u201cT\u00fcrkiye\u2019nin En \u0130yi \u0130\u015f Yeri\u201d \u00f6d\u00fcl\u00fcn\u00fc almaya hak kazand\u0131k.<\/p>\n<h3><strong>Yeni normalde hayata ge\u00e7irmeyi planlad\u0131\u011f\u0131n\u0131z projelerimizden bahsedebilir misiniz?<\/strong><\/h3>\n<p>\u015eu an \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n ve ailelerinin sa\u011fl\u0131\u011f\u0131 i\u00e7in i\u015fi gere\u011fi uzaktan \u00e7al\u0131\u015fmaya uygun olan t\u00fcm \u00e7al\u0131\u015fma arkada\u015flar\u0131m\u0131z ayn\u0131 \u015fekilde \u00e7al\u0131\u015fmaya devam ediyor. Yeni normalde de <strong><a href=\"https:\/\/www.kariyer.net\/kariyer-rehberi\/hibrit-calisma-modeli-nedir\/\" target=\"_blank\" rel=\"noopener\">Hibrit \u00e7al\u0131\u015fma modelini<\/a><\/strong> devreye alarak bu al\u0131\u015fkanl\u0131\u011f\u0131m\u0131z\u0131 s\u00fcrd\u00fcrece\u011fiz. Hibrit \u00e7al\u0131\u015fma modelini hem \u00e7al\u0131\u015fanlar\u0131n i\u015f-\u00f6zel ya\u015fam uyumunu g\u00f6zetebilmek hem de \u00e7al\u0131\u015fanlar\u0131n zamanlar\u0131n\u0131 yol ya da trafikte ge\u00e7irmeleri yerine daha verimli olarak kullanabilmelerini sa\u011flamak amac\u0131yla bu \u00e7al\u0131\u015fma modelini tasarlad\u0131k. <strong>\u201c\u0130\u015fin \u0130\u00e7inde De\u011fi\u015fim Var!\u201d<\/strong> diyerek tasarlad\u0131\u011f\u0131m\u0131z bu model ile uzaktan \u00e7al\u0131\u015fma, esnek \u00e7al\u0131\u015fma ve ofisten \u00e7al\u0131\u015fma alternatiflerine sahip olaca\u011f\u0131z.<\/p>\n<h3><strong>Yeni mezun\/gen\u00e7 yetenek programlar\u0131n\u0131z nelerdir?<\/strong><\/h3>\n<p>Staj Projesi ile markala\u015fan \u201cBenim Rotam Setur\u201d s\u00fcreciyle gen\u00e7 istihdam\u0131n\u0131n desteklenmesine ve gen\u00e7 yetenekleri \u015firketimizle bulu\u015fturmaya katk\u0131da bulunuyoruz. Her y\u0131l \u015fubat ay\u0131nda se\u00e7im s\u00fcrecimiz ile \u00fcniversitelerin 3. ve 4. s\u0131n\u0131f \u00f6\u011frencilerine ger\u00e7ek bir i\u015fe al\u0131m deneyimi ya\u015fatarak se\u00e7imlerimizi ger\u00e7ekle\u015ftiriyoruz. Bu s\u00fcre\u00e7te \u00f6\u011frenciler \u015firketimizin y\u00f6neticileri ile bir araya gelerek departmanlar\u0131n projelerini dinliyor, y\u00f6neticilerimiz ise stajyer adaylar\u0131n\u0131n kendilerini tan\u0131tt\u0131klar\u0131 seanslarda yer alarak onlar\u0131 tan\u0131ma imk\u00e2n\u0131 buluyor. Staj s\u00fcreleri sonucunda kar\u015f\u0131l\u0131kl\u0131 memnun olunan durumlarda part time i\u015f imk\u00e2n\u0131 sunuyor. Bununla beraber \u00fcniversitelerde d\u00fczenlenen kariyer g\u00fcnlerine kat\u0131l\u0131m sa\u011fl\u0131yoruz ve hem \u0130K profesyonelleri hem de departmanlar\u0131n y\u00f6neticileriyle bilgi payla\u015f\u0131m\u0131 yap\u0131yoruz.<\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID12184\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"12184\"\n         id=\"da-reactions-slot-post-12184\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Setur \u0130nsan Kaynaklar\u0131 &amp; \u0130dari \u0130\u015fler Direkt\u00f6r\u00fc Batur Aksoy ile \u015firketin pandemi s\u00fcrecini nas\u0131l y\u00f6netti\u011fini, yeni normalde uygulamaya alacaklar\u0131 \u00e7al\u0131\u015fma modelini, yeni mezun programlar\u0131n\u0131 ve daha bir\u00e7ok merak edilen konuyu konu\u015ftuk. Pandemi s\u00fcrecinde i\u015f yapma \u015fekillerinde ve al\u0131\u015fkanl\u0131klarda bir\u00e7ok yenilik ya\u015fad\u0131k, bu d\u00f6nemi Setur olarak k\u0131saca de\u011ferlendirebilir misiniz? 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