{"id":14256,"date":"2022-11-10T10:00:38","date_gmt":"2022-11-10T07:00:38","guid":{"rendered":"https:\/\/www.kariyer.net\/ik-blog\/?p=14256"},"modified":"2024-08-13T15:11:02","modified_gmt":"2024-08-13T12:11:02","slug":"bagliligin-kok-sebeplerini-anlamanin-5-etkili-yolu","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/ik-blog\/bagliligin-kok-sebeplerini-anlamanin-5-etkili-yolu\/","title":{"rendered":"Ba\u011fl\u0131l\u0131\u011f\u0131n k\u00f6k sebeplerini anlaman\u0131n 5 etkili yolu"},"content":{"rendered":"<p><strong>\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 artt\u0131rmak i\u00e7in yap\u0131lmas\u0131 gerekenleri planlamadan \u00f6nce mevcut durumu analiz etmek \u015fart. Peki, objektif bir de\u011ferlendirme i\u00e7in hangi y\u00f6ntemleri uygulamak gerek? \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Uzman\u0131 &amp; Profesyonel Ko\u00e7 Bertay Fi\u015fek\u00e7i, sorunun cevab\u0131n\u0131 ve daha fazlas\u0131n\u0131 sizin i\u00e7in a\u00e7\u0131klad\u0131.<\/strong><\/p>\n<p>Ba\u011fl\u0131l\u0131\u011f\u0131 artt\u0131rmak i\u00e7in yola \u00e7\u0131kt\u0131\u011f\u0131n\u0131zda rakamlara bo\u011fulman\u0131z olas\u0131 ve buna dikkat etmezseniz dokunulmas\u0131 gereken noktalar\u0131 ka\u00e7\u0131rma tehlikesi ile kar\u015f\u0131 kar\u015f\u0131ya kalabilirsiniz. Bu \u00f6nlemek i\u00e7in temel olarak \u00f6l\u00e7ebilece\u011finiz kriterler:<\/p>\n<ul>\n<li>\u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 skoru (<a href=\"https:\/\/www.bertayfisekci.com\/anket\" target=\"_blank\" rel=\"noopener\">\u015eu anketle \u00f6l\u00e7ebilirsiniz<\/a>)<\/li>\n<li>eNPS skoru (<a href=\"https:\/\/bertayfisekci.kartra.com\/page\/ankete_davet\" target=\"_blank\" rel=\"noopener\">Ayn\u0131 ankette eNPS de \u00f6l\u00e7\u00fcyoruz<\/a>)<\/li>\n<li><a href=\"https:\/\/www.kariyer.net\/ik-blog\/calisan-sirkulasyonu-nasil-dusurulur\/\" target=\"_blank\" rel=\"noopener\">Turnover oran\u0131<\/a> (Belli bir s\u00fcrede ayr\u0131lan \u00e7al\u0131\u015fan say\u0131s\u0131n\u0131n toplam \u00e7al\u0131\u015fan say\u0131s\u0131na oran\u0131)<\/li>\n<li>Ayr\u0131lmay\u0131 d\u00fc\u015f\u00fcnen \u00e7al\u0131\u015fan oran\u0131 (Ancak bunu soran bir soru ile \u00f6l\u00e7ebilirsiniz)<\/li>\n<\/ul>\n<p>Bu rakamlarla nicelik \u00f6l\u00e7erken \u201carkas\u0131ndaki\u201d sebepleri bilemezseniz o zaman sadece rakamlara bakm\u0131\u015f, \u201cniteli\u011fe\u201d bakmam\u0131\u015f olursunuz. Ba\u011fl\u0131l\u0131\u011f\u0131 geli\u015ftirmek i\u00e7in yapaca\u011f\u0131n\u0131z her t\u00fcrl\u00fc \u00e7al\u0131\u015fmada rakamlar\u0131n olumlu olarak de\u011fi\u015fmesini ummak, takip etmenin yan\u0131nda \u00e7\u0131kan ilk sonu\u00e7lar\u0131n k\u00f6k sebeplerini anlamaya \u00e7al\u0131\u015fmak, alaca\u011f\u0131n\u0131z hizmeti veya yapaca\u011f\u0131n\u0131z i\u00e7 \u00e7al\u0131\u015fmay\u0131 bu i\u00e7g\u00f6r\u00fcleri d\u00fc\u015f\u00fcnerek tasarlamak anlaml\u0131 olabilir.<\/p>\n<p>\u00d6rne\u011fin; anketlerde sorulan <strong>\u201c\u0130\u015fimde geli\u015fmem i\u00e7in her g\u00fcn cesaretlendiriliyorum\u201d<\/strong> sorusuna gelecek cevaplar \u00fczerinden bu konuya \u00f6zel bir \u00e7al\u0131\u015fma yapabilirsiniz. Nab\u0131z anketindeki her soru bize bu t\u00fcr i\u00e7g\u00f6r\u00fcler sa\u011fl\u0131yor.<\/p>\n<p>Do\u011fru olan \u00f6l\u00e7\u00fcm sonu\u00e7lar\u0131 ile g\u00f6r\u00fcnen sonu\u00e7lar\u0131n perde arkas\u0131n\u0131 g\u00f6rebilece\u011finiz k\u00f6k sebepler, ara\u015ft\u0131rman\u0131zla birbirini beslemelidir.<\/p>\n<h2><strong>Niteliksel verileri toplamak i\u00e7in \u015fu 5 yolu kullanabilirsiniz<\/strong><\/h2>\n<h3>Nab\u0131z anketleri \u2013 A\u00e7\u0131k sorular<\/h3>\n<p>Nab\u0131z anketlerinde her bir soruya verilen yan\u0131tlar\u0131n incelenmesi gerekir. \u00d6zellikle \u201ca\u00e7\u0131k u\u00e7lu\u201d sorulan soruya verilen yan\u0131tlar ayd\u0131nlat\u0131c\u0131 olabilir. \u015eu ana kadar 400\u2019den fazla uygulad\u0131\u011f\u0131m bu nab\u0131z anketinin 10. sorusu: \u201cEklemek istedi\u011finiz bir \u015fey var m\u0131?\u201d sorusuna kat\u0131l\u0131mc\u0131lar \u00e7ok i\u00e7ten ve de\u011ferli g\u00f6r\u00fc\u015flerle kat\u0131ld\u0131lar. \u00c7al\u0131\u015ft\u0131\u011f\u0131m \u015firketlerin \u0130K profesyonelleri ve y\u00f6neticileri bu verileri ve 10. soruya verilen cevaplar\u0131 bir hediye olarak kabul ettiler ve \u00e7ok faydaland\u0131lar.<\/p>\n<h3>Odak gruplar\u0131<\/h3>\n<p>Farkl\u0131 seviye ve g\u00f6revlerdeki \u00e7al\u0131\u015fanlar\u0131n bir araya getirilerek k\u00fc\u00e7\u00fck gruplar halinde \u00e7al\u0131\u015fanlar\u0131 dinleme \u00e7al\u0131\u015fmalar\u0131d\u0131r. Bu oturumlarda y\u0131ll\u0131k anket veya nab\u0131z anketinde elde edilen verileri konu\u015fma ve tart\u0131\u015fma olana\u011f\u0131 bulabilir, \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n anket sorular\u0131na verdi\u011fi baz\u0131 yan\u0131tlar\u0131n sebeplerini \u00f6\u011frenebilirsiniz. Bu da \u0130K ekiplerine ve y\u00f6neticilere yeni programlar ve eylemler haz\u0131rlama f\u0131rsat\u0131 verir.<\/p>\n<p>P\u00fcf noktas\u0131 : \u00c7al\u0131\u015fanlar\u0131n \u201ck\u0131nanmayacaklar\u0131\u201d, \u201cba\u015flar\u0131na bir \u015fey gelmeyece\u011finden emin olduklar\u0131\u201d bir ortam olu\u015fturmak \u00e7ok kritiktir.<\/p>\n<p>P\u00fcf noktas\u0131 2: Odak grup \u00e7al\u0131\u015fmalar\u0131ndan sonra \u201chi\u00e7bir \u015fey\u201d yap\u0131lmamas\u0131 \u00e7al\u0131\u015fanlar\u0131n s\u00fcrece, sisteme, \u015firkete, \u0130K\u2019ya olan inanc\u0131n\u0131 azalt\u0131r.<\/p>\n<h3>Ekip Liderleri ile 1:1 g\u00f6r\u00fc\u015fmeler<\/h3>\n<p>Belli aral\u0131klarla ekip liderleri ile \u00e7al\u0131\u015fanlar aras\u0131nda yap\u0131lan 1:1 g\u00f6r\u00fc\u015fmeler, ba\u011fl\u0131l\u0131k skorlar\u0131 veya di\u011fer rakamsal verilerin perde arkas\u0131n\u0131 anlaman\u0131za yard\u0131mc\u0131 olabilir. Uygun oldu\u011funda \u0130K da bu s\u00fcrecin i\u00e7inde olabilir. Ekip liderlerinin 1:1 g\u00f6r\u00fc\u015fmelerini iyi tasarlamalar\u0131 ve \u00e7al\u0131\u015fanlar\u0131n\u0131 i\u00e7tenlikle dinlemeleri, gelen g\u00f6r\u00fc\u015fleri yok saymay\u0131p, \u015firketin sisteminde yer vermeleri ve \u00e7al\u0131\u015fan\u0131 bilgilendirmeleri de\u011ferlidir.<\/p>\n<h3>Performans y\u00f6netimi g\u00f6r\u00fc\u015fmeleri<\/h3>\n<p>Ba\u011fl\u0131l\u0131k anketleri \u00e7o\u011funlukla isimsiz olarak ba\u011fl\u0131l\u0131\u011f\u0131 \u00f6l\u00e7erken performans y\u00f6netimi verileri de bireysel olarak \u00e7al\u0131\u015fanlar\u0131n verimlili\u011fi, i\u015f \u00e7\u0131kt\u0131s\u0131 ve ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 izleme imkan\u0131 verir. Bu iki veri birlikte kullan\u0131ld\u0131\u011f\u0131nda, bir ekip i\u00e7indeki temel temalar\u0131 yakalamak m\u00fcmk\u00fcn olabilir. Ayn\u0131 lidere ba\u011fl\u0131 ekibin ba\u011fl\u0131l\u0131\u011f\u0131 d\u00fc\u015f\u00fckse veya benzer durumdaki iki ekipten birinin performans\u0131 \u00e7ok belirgin olarak di\u011ferinden farkl\u0131ysa, bu ortaya \u00e7\u0131kar\u0131lmas\u0131 gereken bir veri olabilir. Bu verilerle birlikte y\u00f6netim daha sa\u011fl\u0131kl\u0131 bir yol haritas\u0131 \u00e7izebilir.<\/p>\n<h3>\u00c7\u0131k\u0131\u015f g\u00f6r\u00fc\u015fmeleri<\/h3>\n<p>Bu g\u00f6r\u00fc\u015fmeler de \u201casl\u0131nda nelerin oldu\u011funu\u201d anlamak a\u00e7\u0131s\u0131ndan alt\u0131n de\u011ferindedir. Ayr\u0131lmakta olan \u00e7al\u0131\u015fan\u0131n ayr\u0131lma sebeplerini iyi anlayabilmek \u00f6nemlidir. Ayr\u0131lmakta olan \u00e7al\u0131\u015fan\u0131n daha a\u00e7\u0131k, daha serbest, daha \u00e7ekinmeden ve rakamlara ba\u011fl\u0131 kalmadan konu\u015fma rahatl\u0131\u011f\u0131 vard\u0131r. Uygun \u015fekilde bir ayr\u0131l\u0131k oluyorsa, bu rahatl\u0131\u011f\u0131 verilere ve i\u00e7 g\u00f6r\u00fclere d\u00f6n\u00fc\u015ft\u00fcrmek \u00e7ok de\u011ferli bilgilere ula\u015fman\u0131z\u0131 sa\u011flar.<\/p>\n<p><strong>Konuk Yazar:<\/strong>\u00a0Bertay Fi\u015fek\u00e7i \/ \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Uzman\u0131 &amp; Profesyonel Ko\u00e7<\/p>\n<p><strong>Yazara ait di\u011fer yaz\u0131lar\u0131 okumak i\u00e7in\u00a0<a href=\"https:\/\/www.kariyer.net\/ik-blog\/tag\/bertay-fisekci\/\" target=\"_blank\" rel=\"noopener\">buraya<\/a>\u00a0t\u0131klayabilirsiniz!<\/strong><\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID14256\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"14256\"\n         id=\"da-reactions-slot-post-14256\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 artt\u0131rmak i\u00e7in yap\u0131lmas\u0131 gerekenleri planlamadan \u00f6nce mevcut durumu analiz etmek \u015fart. Peki, objektif bir de\u011ferlendirme i\u00e7in hangi y\u00f6ntemleri uygulamak gerek? \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Uzman\u0131 &amp; Profesyonel Ko\u00e7 Bertay Fi\u015fek\u00e7i, sorunun cevab\u0131n\u0131 ve daha fazlas\u0131n\u0131 sizin i\u00e7in a\u00e7\u0131klad\u0131. Ba\u011fl\u0131l\u0131\u011f\u0131 artt\u0131rmak i\u00e7in yola \u00e7\u0131kt\u0131\u011f\u0131n\u0131zda rakamlara bo\u011fulman\u0131z olas\u0131 ve buna dikkat etmezseniz dokunulmas\u0131 gereken noktalar\u0131 ka\u00e7\u0131rma tehlikesi [&hellip;]<\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID14256\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"14256\"\n         id=\"da-reactions-slot-post-14256\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":14260,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_elementor_edit_mode":"","_elementor_template_type":"","_elementor_data":"","_elementor_page_settings":null,"_elementor_conditions":[]},"categories":[5],"tags":[760,78,515,230],"class_list":{"0":"post-14256","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-calisan-bagliligi","8":"tag-bertay-fisekci","9":"tag-calisan-bagliligi","10":"tag-performans-yonetimi","11":"tag-turnover"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ba\u011fl\u0131l\u0131\u011f\u0131n k\u00f6k sebeplerini anlaman\u0131n 5 etkili yolu - \u0130K Blog<\/title>\n<meta name=\"description\" content=\"\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 artt\u0131rmak i\u00e7in yap\u0131lmas\u0131 gerekenleri planlamadan \u00f6nce mevcut durumu analiz etmek \u015fart. 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