{"id":14304,"date":"2022-11-28T14:10:40","date_gmt":"2022-11-28T11:10:40","guid":{"rendered":"https:\/\/www.kariyer.net\/ik-blog\/?p=14304"},"modified":"2024-08-13T14:25:12","modified_gmt":"2024-08-13T11:25:12","slug":"ekibinizdeki-surekli-sikayet-eden-kisileri-idare-etmenin-7-yolu","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/ik-blog\/ekibinizdeki-surekli-sikayet-eden-kisileri-idare-etmenin-7-yolu\/","title":{"rendered":"Ekibinizdeki s\u00fcrekli \u015fikayet eden ki\u015fileri idare etmenin 7 yolu"},"content":{"rendered":"<p><strong>Ekibinizde hemen her durumda \u00f6nce \u015fikayet etmeyi se\u00e7en, durumu oldu\u011fundan daha k\u00f6t\u00fc g\u00f6ren ki\u015filer var m\u0131? Peki, bu \u00f6zellikteki ki\u015filerle dengeyi nas\u0131l koruyabilece\u011finizi biliyor musunuz?<\/strong><\/p>\n<p>Bir ekibin \u00fcyelerinin hepsinin ayn\u0131 \u00f6zellikte olmas\u0131 elbette ki beklenemez. Bazen konu ne olursa olsun sorumlulu\u011fu almadan durumu veya sizi su\u00e7lama e\u011filiminde olan <strong><a href=\"https:\/\/www.kariyer.net\/ik-blog\/ekibinizdeki-zorlu-kisilerle-bas-etmenin-9-yolu\/\" target=\"_blank\" rel=\"noopener\">zorlu \u00e7al\u0131\u015fanlar<\/a><\/strong> olabilir. Bu \u00e7al\u0131\u015fanlar sizinle olan ili\u015fkilerini iyi y\u00f6netemedikleri gibi t\u00fcm grubun havas\u0131n\u0131 da olumsuz etkileyebilirler. Biliyoruz ki sadece \u015fikayet etmek sorunlar\u0131 \u00e7\u00f6zm\u00fcyor, tam tersine \u00e7\u00f6z\u00fcm yollar\u0131n\u0131 ararken bizi \u00e7\u0131kmaza sokuyor ve psikolojimizi olumsuz etkiliyor.<\/p>\n<p>S\u00fcrekli \u015fikayet edenleri idare etmekle ilgili sizlere 7 \u00f6nerim var:<\/p>\n<h2><strong>Takdir beklemeyin \u2013 D\u00f6n\u00fcp kendinize bak\u0131n<\/strong><\/h2>\n<p>Colin Powell\u2018\u0131n be\u011fendi\u011fim bir s\u00f6z\u00fc var:<\/p>\n<p><em>&#8220;Askerlerinizin size \u015fikayetlerini getirmeyi b\u0131rakt\u0131klar\u0131 g\u00fcn, sizin liderli\u011finizin bitti\u011fi g\u00fcnd\u00fcr. Ya size olan g\u00fcvenlerini kaybetmi\u015flerdir ya da sizin yard\u0131mc\u0131 olamayaca\u011f\u0131n\u0131za veya ilgilenmeyece\u011finize inanm\u0131\u015flard\u0131r. Her durumda bu bir liderlik ba\u015far\u0131s\u0131zl\u0131\u011f\u0131d\u0131r.&#8221;<\/em><\/p>\n<p>\u015eikayet edenleri ve \u015fikayetlerini size getirenleri siz takdir edebilir, \u201chi\u00e7 olmazsa birlikte \u00e7\u00f6z\u00fcm yolu ar\u0131yorlar\u201d diye de\u011ferlendirebilirsiniz. Hem bu \u015fekilde sizin bu \u015fikayeti \u201cele alma\u201d yollar\u0131nda farkl\u0131 alternatifleriniz de olabilir.<\/p>\n<h2><strong>\u00c7al\u0131\u015fanlara \u015fikayetleri i\u00e7in zaman ve mekan ay\u0131r\u0131n<\/strong><\/h2>\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131z\u0131n \u015fikayetlerinin ard\u0131nda her zaman \u201cbu sorunu \u00e7\u00f6z\u201d mesaj\u0131 olmayabilir. Belli bir zamanda size kendilerini ifade etmek, seslerini duyurmak istiyor da olabilirler. Bunu da d\u00fc\u015f\u00fcnerek bu t\u00fcr diyaloglar i\u00e7in \u201cs\u0131n\u0131rl\u0131\u201d bir zaman ay\u0131rmay\u0131 d\u00fc\u015f\u00fcnebilirsiniz. Bu \u015fekilde hem \u00e7\u00f6z\u00fclebilecek sorunlar\u0131 duyabilir hem de \u015fikayet kas\u0131 g\u00fc\u00e7l\u00fc \u00e7al\u0131\u015fanlar\u0131n\u0131z\u0131n sizin d\u0131\u015f\u0131n\u0131zda sizinle ilgili veya i\u015fle ilgili herkese olumsuz konu\u015fmas\u0131n\u0131n da \u00f6n\u00fcne ge\u00e7mi\u015f olabilirsiniz.<\/p>\n<h2><strong>Toplant\u0131 g\u00fcndemini \u00f6nceden belirleyin<\/strong><\/h2>\n<p>Bu t\u00fcr bir <strong><a href=\"https:\/\/www.kariyer.net\/ik-blog\/teams-toplantilarinin-yeni-yildizi-vr-gozlukler-mi-olacak\/\" target=\"_blank\" rel=\"noopener\">toplant\u0131dan<\/a><\/strong> \u00f6nce \u00e7al\u0131\u015fan\u0131n\u0131za \u201cg\u00fcndemi\u201d onun belirlemesi gerekti\u011fini ve g\u00fcndemi \u00f6nceden g\u00f6rmek istedi\u011finizi s\u00f6yleyin. B\u00f6ylece sorunu ve hikayeyi \u00e7er\u00e7evelemi\u015f olursunuz. \u00c7al\u0131\u015fan\u0131n\u0131z\u0131n sundu\u011fu g\u00fcndeme sad\u0131k kal\u0131n ve konunun bamba\u015fka yerlere gitmesine izin vermeyin. E\u011fer bir sebepten \u00e7al\u0131\u015fan\u0131n\u0131z bu g\u00fcndemi g\u00f6nderememi\u015fse, siz bir defal\u0131k g\u00f6nderin ve \u00f6rnek olun.<\/p>\n<p><a href=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2022\/11\/unhappy_worker.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-14309 alignleft\" src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2022\/11\/unhappy_worker.jpg\" alt=\"\" width=\"375\" height=\"250\" srcset=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2022\/11\/unhappy_worker.jpg 900w, https:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2022\/11\/unhappy_worker-300x200.jpg 300w, https:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2022\/11\/unhappy_worker-768x512.jpg 768w, https:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2022\/11\/unhappy_worker-696x464.jpg 696w, https:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2022\/11\/unhappy_worker-630x420.jpg 630w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><\/a><\/p>\n<h2><strong>\u015eikayetlere &amp; sorunlara \u00e7\u00f6z\u00fcm talep edin<\/strong><\/h2>\n<p>\u00c7al\u0131\u015fanlar\u0131n\u0131za her t\u00fcrl\u00fc \u015fikayetlerini dinleyebilece\u011finizi g\u00f6sterdikten sonra onlardan bu \u015fikayetleri ile ilgili \u00e7\u00f6z\u00fcm \u00f6nerilerini de getirmelerini isteyin. Bu \u00e7\u00f6z\u00fcm ger\u00e7ek\u00e7i ve uygulanabilir olmal\u0131, belli bir ki\u015finin amac\u0131na de\u011fil t\u00fcm b\u00f6l\u00fcm\u00fcn veya \u015firketin amac\u0131na hizmet etmeli. \u00c7al\u0131\u015fan\u0131n\u0131z getirece\u011fi \u015fikayet konusuyla ilgili b\u00fcy\u00fck ihtimalle sizden daha \u00e7ok bilgiye sahiptir. Bunu ona ifade edin ve en iyi \u00e7\u00f6z\u00fcm\u00fc de onun getirebilece\u011fini d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcn\u00fcz\u00fc iletin. B\u00f6ylece onun <strong><a href=\"https:\/\/www.kariyer.net\/kariyer-rehberi\/\" target=\"_blank\" rel=\"noopener\">kariyerine<\/a><\/strong>, uzmanl\u0131k ve deneyim alan\u0131na da sayg\u0131 g\u00f6stermi\u015f, \u00e7\u00f6z\u00fcm\u00fcn daha do\u011fru olmas\u0131 i\u00e7in de <strong><a href=\"https:\/\/www.kariyer.net\/ik-blog\/category\/liderlik-yonetim\/\" target=\"_blank\" rel=\"noopener\">liderlik<\/a><\/strong> etmi\u015f olacaks\u0131n\u0131z.<\/p>\n<h2><strong>Zaman s\u0131n\u0131rlamalar\u0131na uyun<\/strong><\/h2>\n<p>Her t\u00fcrl\u00fc benzer toplant\u0131 \u00f6ncesi \u00e7al\u0131\u015fan\u0131n\u0131za ne kadar zaman\u0131n\u0131z oldu\u011funu belirtin. \u00d6zellikle \u00e7al\u0131\u015fan\u0131n\u0131z bir konuyu konu\u015ftuktan hemen sonra ba\u015fka konularda \u015fikayet etmeyi seviyorsa bu madde kritik \u00f6nem ta\u015f\u0131r. \u015eikayet etti\u011fi konuyla ilgili \u00e7\u00f6z\u00fcm \u00f6nerisi ile gelen \u00e7al\u0131\u015fan, \u00e7\u00f6z\u00fcm \u00f6nerisi olmadan ba\u015fka konularda \u015fikayet etmesinin do\u011fru olmad\u0131\u011f\u0131n\u0131 ve sizin onu bu \u015fekilde dinlemeyece\u011finizi de b\u00f6ylece g\u00f6rm\u00fc\u015f olur. Bu toplant\u0131lar\u0131 mutlaka zaman\u0131nda bitirin, gerekirse hemen bu toplant\u0131 sonras\u0131nda ba\u015fka bir randevu ayarlay\u0131n.<\/p>\n<h2><strong>\u00c7al\u0131\u015fanlar\u0131n\u0131zla a\u00e7\u0131k s\u00f6zl\u00fc bir ileti\u015fim geli\u015ftirin<\/strong><\/h2>\n<p>Belli bir \u015fikayetle ilgili eylem alamad\u0131\u011f\u0131n\u0131z bir durum varsa, gizlilik kurallar\u0131n\u0131 da g\u00f6z \u00f6n\u00fcnde tutarak \u00e7al\u0131\u015fan\u0131n\u0131za neden eyleme ge\u00e7emedi\u011finizi a\u00e7\u0131klay\u0131n. Bu kar\u015f\u0131l\u0131kl\u0131 g\u00fcveni ve ileti\u015fimin kalitesini artt\u0131racakt\u0131r. Ayn\u0131 diyalog i\u00e7inde \u00e7al\u0131\u015fan\u0131n\u0131z bir \u00e7\u00f6z\u00fcm \u00f6nerisi ile gelmediyse bunu onun y\u00fcz\u00fcne s\u00f6yleyebilir, a\u00e7\u0131k olabilirsiniz. Bu konuda \u00f6rnekler payla\u015fman\u0131z do\u011fru olacakt\u0131r.<\/p>\n<h2><strong>K\u00f6pr\u00fcden \u00f6nce son \u00e7\u0131k\u0131\u015f \u2013 Etkile\u015fiminizi s\u0131n\u0131rland\u0131r\u0131n<\/strong><\/h2>\n<p>Yap\u0131lan ara\u015ft\u0131rmalarda ekip liderlerinin ekip y\u00f6netimi i\u00e7in harcad\u0131\u011f\u0131 zaman\u0131n b\u00fcy\u00fck \u00e7o\u011funlu\u011funun en iyi, en ba\u015far\u0131l\u0131 \u00e7al\u0131\u015fanlar i\u00e7in oldu\u011fu saptanm\u0131\u015f. Bir \u00e7al\u0131\u015fan\u0131n\u0131z \u015fu ana kadarki yakla\u015f\u0131mlar\u0131n\u0131za cevap vermiyor ve ayn\u0131 minvalde \u015fikayete ve y\u0131k\u0131c\u0131 s\u00f6ylemlere devam ediyorsa, onunla da g\u00f6r\u00fc\u015ferek ay\u0131rd\u0131\u011f\u0131n\u0131z zaman\u0131 s\u0131n\u0131rland\u0131r\u0131n. Ancak belli \u015fekilde \u00e7\u00f6z\u00fcm \u00f6nerileriyle geldi\u011fi zaman onunla g\u00f6r\u00fc\u015febilece\u011finizi belirtin. Kendi i\u015f yapma bi\u00e7iminizi de anlamas\u0131n\u0131 sa\u011flaman\u0131z \u00e7ok yerinde olur.<\/p>\n<p>\u015eirkette yataylar\u0131n\u0131z aras\u0131nda b\u00f6yle \u00e7ok \u015fikayet eden biri varsa da m\u00fcmk\u00fcn oldu\u011fu kadar \u201cSenin \u00e7\u00f6z\u00fcm \u00f6nerin ne olurdu bu durumda?\u201d diye sorun ve ilgiyle dinleyin. Bu soru daha anlaml\u0131 diyaloglar\u0131n kap\u0131s\u0131n\u0131 a\u00e7acakt\u0131r.<\/p>\n<p><strong>Konuk Yazar:<\/strong>\u00a0Bertay Fi\u015fek\u00e7i \/ \u00c7al\u0131\u015fan Ba\u011fl\u0131l\u0131\u011f\u0131 Uzman\u0131 &amp; Profesyonel Ko\u00e7<\/p>\n<p><strong>Yazara ait di\u011fer yaz\u0131lar\u0131 okumak i\u00e7in\u00a0<a href=\"https:\/\/www.kariyer.net\/ik-blog\/tag\/bertay-fisekci\/\" target=\"_blank\" rel=\"noopener\">buraya<\/a>\u00a0t\u0131klayabilirsiniz!<\/strong><\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID14304\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"14304\"\n         id=\"da-reactions-slot-post-14304\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ekibinizde hemen her durumda \u00f6nce \u015fikayet etmeyi se\u00e7en, durumu oldu\u011fundan daha k\u00f6t\u00fc g\u00f6ren ki\u015filer var m\u0131? Peki, bu \u00f6zellikteki ki\u015filerle dengeyi nas\u0131l koruyabilece\u011finizi biliyor musunuz? Bir ekibin \u00fcyelerinin hepsinin ayn\u0131 \u00f6zellikte olmas\u0131 elbette ki beklenemez. Bazen konu ne olursa olsun sorumlulu\u011fu almadan durumu veya sizi su\u00e7lama e\u011filiminde olan zorlu \u00e7al\u0131\u015fanlar olabilir. Bu \u00e7al\u0131\u015fanlar sizinle olan [&hellip;]<\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID14304\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"14304\"\n         id=\"da-reactions-slot-post-14304\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":14306,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_elementor_edit_mode":"","_elementor_template_type":"","_elementor_data":"","_elementor_page_settings":null,"_elementor_conditions":[]},"categories":[26,33],"tags":[760,78,330,70,924],"class_list":{"0":"post-14304","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insan-kaynaklari","8":"category-liderlik-yonetim","9":"tag-bertay-fisekci","10":"tag-calisan-bagliligi","11":"tag-is-hayati","12":"tag-liderlik","13":"tag-liderlik-ve-yonetim"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ekibinizdeki s\u00fcrekli \u015fikayet eden ki\u015fileri idare etmenin 7 yolu - \u0130K Blog<\/title>\n<meta name=\"description\" content=\"Bir lider olarak ekibinizde hemen her durumda \u00f6nce \u015fikayet etmeyi se\u00e7en ki\u015filerle nas\u0131l ba\u015f edebilece\u011finizi biliyor musunuz?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kariyer.net\/ik-blog\/ekibinizdeki-surekli-sikayet-eden-kisileri-idare-etmenin-7-yolu\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ekibinizdeki s\u00fcrekli \u015fikayet eden ki\u015fileri idare etmenin 7 yolu\" \/>\n<meta property=\"og:description\" content=\"Ekibinizde hemen her durumda \u00f6nce \u015fikayet etmeyi se\u00e7en, durumu oldu\u011fundan daha k\u00f6t\u00fc g\u00f6ren ki\u015filer var m\u0131? 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