{"id":534,"date":"2013-12-27T13:52:02","date_gmt":"2013-12-27T11:52:02","guid":{"rendered":"http:\/\/www.kariyer.net\/ik-blog\/?p=534"},"modified":"2017-06-13T17:29:35","modified_gmt":"2017-06-13T14:29:35","slug":"adayin-musteri-odakliligini-nasil-olcersiniz","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/ik-blog\/adayin-musteri-odakliligini-nasil-olcersiniz\/","title":{"rendered":"Aday\u0131n m\u00fc\u015fteri odakl\u0131l\u0131\u011f\u0131n\u0131 nas\u0131l \u00f6l\u00e7ersiniz?"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><b><a href=\"http:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2013\/12\/yetkinlikasilic.jpg\"><img decoding=\"async\" class=\"size-full wp-image-535 alignleft\" style=\"margin: 5px;\" alt=\"yetkinlikasilic\" src=\"http:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2013\/12\/yetkinlikasilic.jpg\" width=\"250\" height=\"150\" \/><\/a>Yetkinlik temelli yap\u0131land\u0131r\u0131lm\u0131\u015f sat\u0131\u015f temsilcisi m\u00fclakat\u0131nda m\u00fc\u015fteri odakl\u0131l\u0131\u011f\u0131 \u00f6l\u00e7mek ad\u0131na hangi sorular sorulmal\u0131?<\/b><\/p>\n<p>G\u00fcr\u015fan G\u00fcrel anlat\u0131yor&#8230;<\/p>\n<p><b>\u00a0<\/b>\u00c7o\u011fu uluslararas\u0131, \u00e7ok uluslu firma ve kurumsalla\u015fm\u0131\u015f firmalar taraf\u0131ndan kullan\u0131lan \u00e7ok \u00f6nemli bir i\u015f aleti yetkinlikler.<b> <\/b>\u00d6zellikle; gen\u00e7 <a title=\"\u0130nsan Kaynaklar\u0131 i\u015f ilanlar\u0131\" href=\"http:\/\/www.kariyer.net\/insan-kaynaklari-is-ilanlari-a15\">\u0130nsan Kaynaklar\u0131<\/a> \u00e7al\u0131\u015fanlar\u0131na faydas\u0131 olabilece\u011fini \u00fcmit etti\u011fim, y\u00fcz y\u00fcze yap\u0131lan i\u015f g\u00f6r\u00fc\u015fmelerinde kullan\u0131labilecek yetkinlik de\u011ferlendirme, soru haz\u0131rlama \u00e7al\u0131\u015fmas\u0131n\u0131 sizlerle payla\u015f\u0131yorum, dilerim de\u011fer katar \u00e7al\u0131\u015fmalar\u0131n\u0131za.<\/p>\n<p><em>Yetkinlikler<\/em> \u00fcst\u00fcn performans g\u00f6sterenden, vasat performans g\u00f6stereni ay\u0131rt eden, ki\u015finin bir g\u00f6revi ba\u015far\u0131yla, ba\u015far\u0131s\u0131zl\u0131kla yerine getirirken s\u0131kl\u0131kla tekrarlad\u0131\u011f\u0131 tutumlar, kabiliyet, davran\u0131\u015f ve di\u011fer ki\u015fisel karakterlerdir. Yetkinlikler, bir ki\u015finin de\u011fi\u015fik durumlarda, daha s\u0131k ve daha iyi sonu\u00e7lar almas\u0131n\u0131 sa\u011flayan karakteristik \u00f6zelliklerdir. \u00c7al\u0131\u015fanlar\u0131n \u015fu anki d\u00fczeyleri, geli\u015fim ihtiya\u00e7lar\u0131 ve aradaki fark\u0131 tan\u0131mlar. Ki\u015filerle i\u015fleri e\u015fle\u015ftirmeye yard\u0131mc\u0131 olurken, \u0130nsan Kaynaklar\u0131 s\u00fcre\u00e7lerini b\u00fct\u00fcnle\u015ftirir. Yetkinlik tan\u0131mlamas\u0131 hakk\u0131nda yapt\u0131\u011f\u0131m\u0131z bu girizgahtan sonra k\u0131sa tarih\u00e7esine can s\u0131kmadan ve de uzatmadan bakal\u0131m: Yetkinlik modellemesi 30 y\u0131l \u00f6nce ortaya \u00e7\u0131km\u0131\u015f ve \u0130nsan Kaynaklar\u0131 y\u00f6netiminin ana uygulamalar\u0131ndan biri haline gelmi\u015ftir. Zaman i\u00e7erisinde y\u00f6ntem k\u0131smen kurulu\u015flar ve i\u015fyerlerindeki de\u011fi\u015fimlere yan\u0131t vermek \u00fczere ve k\u0131smen de i\u015fletmelerdeki \u00f6zellikli ihtiya\u00e7lara dikkat \u00e7eken yetkinlik modellerinden yararlanan insanlar\u0131n ihtiya\u00e7lar\u0131na yan\u0131t vermek \u00fczere geli\u015ftirilmi\u015f.<\/p>\n<p>\u0130lk yetkinlik modellerinden 30 y\u0131l sonra g\u00fcn\u00fcm\u00fczde Fortune 500<b> <\/b>\u015firketlerinin yar\u0131s\u0131ndan fazlas\u0131 yetkinlik modellemesinden<b> <\/b>faydalan\u0131l\u0131yor.<b> <\/b><em>Yetkinlikler<\/em> ana kullan\u0131m alanlar\u0131 olarak bunlarla s\u0131n\u0131rl\u0131 kalmamak \u00fczere, \u00f6zellikle \u00fclkemizde g\u00f6rev tan\u0131mlar\u0131nda, eleman tedariki ve performans y\u00f6netim s\u00fcre\u00e7lerinde kullan\u0131l\u0131yor.<b><\/b><\/p>\n<p><b>Yetkinlik Bazl\u0131 M\u00fclakat Haz\u0131rl\u0131\u011f\u0131<\/b><\/p>\n<p><em>Yetkinlik<\/em> temelli yap\u0131land\u0131r\u0131lm\u0131\u015f bir m\u00fclakat \u00f6rne\u011fini payla\u015fal\u0131m. G\u00f6revimiz de bir sat\u0131\u015f temsilcisi olsun. Acaba sat\u0131\u015f temsilcisi m\u00fclakat\u0131nda ne t\u00fcr sorular sormam\u0131z gerekiyor? \u00d6ncelikle, g\u00f6rev tan\u0131m\u0131n\u0131n \u201cyetkinlikler\u201d b\u00f6l\u00fcm\u00fcnde nas\u0131l bir yetkinlik ihtiya\u00e7lar\u0131 resmi \u00e7izmi\u015fiz? Yetkinlik \u00a0\u201cM\u00fc\u015fteri Odakl\u0131l\u0131k\u201d olsun. Olsun da m\u00fc\u015fteri odakl\u0131l\u0131k tan\u0131m\u0131 hepimiz i\u00e7in ayn\u0131 anlamda m\u0131d\u0131r? M\u00fc\u015fteri odakl\u0131l\u0131k tan\u0131m\u0131 en s\u0131kl\u0131kla \u015fu \u015fekilde kar\u015f\u0131m\u0131za \u00e7\u0131k\u0131yor:\u00a0 \u201cM\u00fc\u015fterilerine de\u011fer verir, m\u00fc\u015fteri isteklerini tam ve eksiksiz; i\u015f \u00f6nceliklerini dikkate alarak kar\u015f\u0131lar.\u201d<\/p>\n<p><b>Yetkinlik Temelli M\u00fclakat Sorular\u0131<\/b><\/p>\n<p>\u015eimdi soru haz\u0131rlama b\u00f6l\u00fcm\u00fcne ayak basal\u0131m. Ne t\u00fcr sorular sormal\u0131y\u0131z ki bu davran\u0131\u015flar\u0131 bize do\u011fru olarak cevapland\u0131rs\u0131n?<\/p>\n<p><b>Birka\u00e7 \u00f6rnek:<\/b><\/p>\n<p>1. M\u00fc\u015fterinizin ihtiyac\u0131n\u0131 \u015firket prosed\u00fcrleri d\u0131\u015f\u0131nda i\u015flem g\u00f6rerek yerine getirdi\u011finiz \/ kar\u015f\u0131lad\u0131\u011f\u0131n\u0131z bir \u00e7al\u0131\u015fman\u0131z\u0131 anlat\u0131n\u0131z.<br \/>\n<b>Durum\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><\/p>\n<p>2. B\u00fcy\u00fck bir sat\u0131\u015f\u0131 ba\u011flayaca\u011f\u0131m\u0131z esnada, heyecanlanarak kazaen m\u00fc\u015fteriye verebilece\u011fimizden biraz daha fazlas\u0131n\u0131 \u00f6neririz. Bu t\u00fcr bir sat\u0131\u015f olay\u0131n\u0131z\u0131 anlat\u0131r\u00a0 m\u0131s\u0131n\u0131z?<br \/>\n<b>Durum\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><br \/>\n<b>\u00a0<\/b><br \/>\n3. \u00dcr\u00fcn ve hizmetlerimizi kar\u015f\u0131la\u015ft\u0131\u011f\u0131m\u0131z her m\u00fc\u015fterimize i\u00e7 huzuru ve rahatl\u0131kla satmad\u0131\u011f\u0131m\u0131z zamanlar mutlaka olmaktad\u0131r. Sizin yapt\u0131\u011f\u0131n\u0131z b\u00f6yle huzursuz bir sat\u0131\u015f\u0131 anlat\u0131r m\u0131s\u0131n\u0131z. Ne yapt\u0131n\u0131z \/ Ni\u00e7in yapt\u0131n\u0131z?<br \/>\n<b>Durum\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><\/p>\n<p>4. M\u00fc\u015fterinizi ikna ederek asl\u0131nda almak niyetinde oldu\u011fu bir \u00fcr\u00fcn\u00fcn\u00fcz yerine, daha pahal\u0131 bir \u00fcr\u00fcn\u00fc nas\u0131l satt\u0131\u011f\u0131n\u0131z\u0131 anlat\u0131r m\u0131s\u0131n\u0131z?<br \/>\n<b>Durum\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\/Yakla\u015f\u0131m\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><br \/>\n<b><\/b><br \/>\n5. Siz ve ekibiniz m\u00fc\u015fteri memnuniyetini <b>( i\u00e7 ve d\u0131\u015f m\u00fc\u015fteriler )<\/b> sa\u011flamak i\u00e7in nas\u0131l bir s\u00fcre\u00e7 haz\u0131rlad\u0131n\u0131z ? (Bu soru ilk kademe sat\u0131\u015f y\u00f6neticisi se\u00e7iminde daha s\u0131kl\u0131kla kullan\u0131lmaktad\u0131r)<br \/>\n<b>S\u00fcre\u00e7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Memnuniyet \u00d6l\u00e7\u00fcleri<\/b><\/p>\n<p>6. \u015eirketinizin hedefleri ile m\u00fc\u015fterinizin ihtiya\u00e7lar\u0131n\u0131n \u00f6rt\u00fc\u015fmedi\u011fi bir durumunuzu anlat\u0131n\u0131z. Duruma nas\u0131l yakla\u015ft\u0131n\u0131z ?<br \/>\n<b>Durum\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><\/p>\n<p><b><\/b><b>\u00a07.\u00a0<\/b>M\u00fc\u015fteri planlar\u0131n\u0131z\u0131 geli\u015ftirirken, m\u00fc\u015fterinizi hangi noktada s\u00fcrecin i\u00e7erisine dahil ediyorsunuz? B\u00f6yle bir \u00f6rnek olay\u0131n\u0131z\u0131 anlat\u0131r m\u0131s\u0131n\u0131z? \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<b>Durum\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><\/p>\n<p>8.\u00a0Organizasyonda sizin ortaya \u00e7\u0131kard\u0131\u011f\u0131n\u0131z \/ tan\u0131mlad\u0131\u011f\u0131n\u0131z bir m\u00fc\u015fteri hizmeti problemini anlat\u0131n\u0131z.<br \/>\n<b>Problem\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><\/p>\n<p><b><\/b>9. Organizasyonunuzda m\u00fc\u015fteri hizmetleri programlar\u0131n\u0131 g\u00fc\u00e7lendirmek i\u00e7in ne t\u00fcr ad\u0131mlar att\u0131n\u0131z?\u00a0 \u00dcst y\u00f6netiminize ne t\u00fcr fikir ve yenilikler satt\u0131n\u0131z?<br \/>\n<b>Durum\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><br \/>\n<b>\u00a0<\/b><br \/>\n10. M\u00fc\u015fterinizi memnun etmek i\u00e7in <b>\u201cextra 1 km daha y\u00fcr\u00fcr\u00fcm\u201d <\/b>dedi\u011finiz bir \u00f6rne\u011finizi anlat\u0131r m\u0131s\u0131n\u0131z? Neler yapt\u0131n\u0131z?<br \/>\n<b>Durum\/M\u00fc\u015fteri Beklentisi\u00a0\u00a0\u00a0 Aksiyon\/Nas\u0131l Y\u00f6netti\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Geribildirim<\/b><br \/>\n<b>\u00a0<\/b><br \/>\n11. Hepimizin kimi zaman kabul edilemeyecek m\u00fc\u015fteri istekleri ile u\u011fra\u015ft\u0131\u011f\u0131m\u0131z olmu\u015ftur. B\u00f6yle kabul edilemeyecek bir m\u00fc\u015fteri iste\u011fi vakan\u0131z\u0131 hat\u0131rlay\u0131n, ne yapt\u0131n\u0131z ve nas\u0131l davrand\u0131n\u0131z?<br \/>\n<b>Durum\/\u0130stek\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7\/Tepkiler<\/b><br \/>\n<b>\u00a0<\/b><br \/>\n12. Ba\u015far\u0131l\u0131 ve verimli sonu\u00e7 yaratan bir m\u00fc\u015fteri \u015fikayetini nas\u0131l y\u00f6nettiniz, anlat\u0131n\u0131z. ( Bu \u00f6rne\u011fi siz, ba\u015far\u0131s\u0131zl\u0131k soru formuna koyarak kendi sorunuzu olu\u015fturabilirsiniz)<br \/>\n<b>Durum\/\u015eikayet\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\/Nas\u0131l Y\u00f6netti\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7\/Geribildirim<\/b><\/p>\n<p>13. M\u00fc\u015fterilerinizin memnun oldu\u011funu nas\u0131l anl\u0131yorsunuz (ara\u015ft\u0131rma sonu\u00e7lar\u0131, te\u015fekk\u00fcr mektuplar\u0131, ba\u015fka m\u00fc\u015fteri \u00f6nerileri gibi.)? \u00d6rnek veriniz.<br \/>\n<b>Durum(lar)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Aksiyon\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sonu\u00e7<\/b><br \/>\nYukar\u0131da \u00f6rnekledi\u011fim sorulardan sadece baz\u0131lar\u0131n\u0131n yan\u0131tlar\u0131 bile eminim sizde aday\u0131n sahip oldu\u011fu m\u00fc\u015fteri odakl\u0131l\u0131\u011f\u0131 yetkinli\u011fini netle\u015ftirecektir. Di\u011fer \u00f6nemli yetkinliklerden; esneklik, sonu\u00e7 odakl\u0131l\u0131k, planlama ve organize etmeye y\u00f6nelik soru \u00f6nerilerimi de ilerleyen yaz\u0131lar\u0131mda sizlerle payla\u015faca\u011f\u0131m.<\/p>\n<p><a href=\"http:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2013\/12\/yazar1.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-536\" alt=\"yazar\" src=\"http:\/\/www.kariyer.net\/ik-blog\/wp-content\/uploads\/2013\/12\/yazar1.jpg\" width=\"200\" height=\"250\" \/><\/a>Yazar:\u00a0Interim HR Director &amp; HR Consultant to CEO\u00a0The Coca-Cola Bottler Co.\u00a0Iran, Tehran\u00a0G\u00fcr\u015fan G\u00fcrel<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID534\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"534\"\n         id=\"da-reactions-slot-post-534\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Yetkinlik temelli yap\u0131land\u0131r\u0131lm\u0131\u015f sat\u0131\u015f temsilcisi m\u00fclakat\u0131nda m\u00fc\u015fteri odakl\u0131l\u0131\u011f\u0131 \u00f6l\u00e7mek ad\u0131na hangi sorular sorulmal\u0131? G\u00fcr\u015fan G\u00fcrel anlat\u0131yor&#8230; \u00a0\u00c7o\u011fu uluslararas\u0131, \u00e7ok uluslu firma ve kurumsalla\u015fm\u0131\u015f firmalar taraf\u0131ndan kullan\u0131lan \u00e7ok \u00f6nemli bir i\u015f aleti yetkinlikler. \u00d6zellikle; gen\u00e7 \u0130nsan Kaynaklar\u0131 \u00e7al\u0131\u015fanlar\u0131na faydas\u0131 olabilece\u011fini \u00fcmit etti\u011fim, y\u00fcz y\u00fcze yap\u0131lan i\u015f g\u00f6r\u00fc\u015fmelerinde kullan\u0131labilecek yetkinlik de\u011ferlendirme, soru haz\u0131rlama \u00e7al\u0131\u015fmas\u0131n\u0131 sizlerle payla\u015f\u0131yorum, [&hellip;]<\/p>\n<!-- templates\/buttons-placeholder.php -->\n<div class=\"da-reactions-outer TpostID534\">\n\t    <div class=\"da-reactions-data da-reactions-container-async center\"\n         data-type=\"post\"\n         data-id=\"534\"\n         id=\"da-reactions-slot-post-534\">\n        <div class=\"da-reactions-static\">\n\t\t\t<img src=\"https:\/\/www.kariyer.net\/ik-blog\/wp-content\/plugins\/da-reactions\/assets\/dist\/loading.svg\" alt=\"Loading spinner\" width=\"48\" height=\"48\" style=\"width:48px\" \/>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"author":8,"featured_media":537,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_elementor_edit_mode":"","_elementor_template_type":"","_elementor_data":"","_elementor_page_settings":null,"_elementor_conditions":[]},"categories":[26],"tags":[],"class_list":{"0":"post-534","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-insan-kaynaklari"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aday\u0131n m\u00fc\u015fteri odakl\u0131l\u0131\u011f\u0131n\u0131 nas\u0131l \u00f6l\u00e7ersiniz? - \u0130K Blog<\/title>\n<meta name=\"description\" content=\"&nbsp; Yetkinlik temelli yap\u0131land\u0131r\u0131lm\u0131\u015f sat\u0131\u015f temsilcisi m\u00fclakat\u0131nda m\u00fc\u015fteri odakl\u0131l\u0131\u011f\u0131 \u00f6l\u00e7mek ad\u0131na hangi sorular sorulmal\u0131? 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