{"id":7236,"date":"2018-04-11T13:42:20","date_gmt":"2018-04-11T10:42:20","guid":{"rendered":"http:\/\/www.kariyer.net\/ik-blog\/?p=7236"},"modified":"2024-08-12T11:57:45","modified_gmt":"2024-08-12T08:57:45","slug":"adaylarimiz-teknolojiden-keyif-almali","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/ik-blog\/adaylarimiz-teknolojiden-keyif-almali\/","title":{"rendered":"Adaylar\u0131m\u0131z teknolojiden keyif almal\u0131"},"content":{"rendered":"

Conduent Kurumsal Pazarlama Uzman\u0131 Murat Keskin, ofis ve evden \u00e7al\u0131\u015fma imkanlar\u0131yla h\u0131zl\u0131 ve kesintisiz hizmet verdiklerini belirtiyor. Keskin, adaylarda ileti\u015fim becerisinin yan\u0131 s\u0131ra teknolojiye yatk\u0131nl\u0131k ve teknolojiden keyif alan profile sahip olmalar\u0131n\u0131 beklediklerini aktar\u0131yor. Ayr\u0131ca \u00e7al\u0131\u015fanlar\u0131na \u00f6zel olarak planlad\u0131klar\u0131 etkinlikler ve prim uygulamalar\u0131yla \u00e7al\u0131\u015fanlar\u0131n\u0131n ba\u011fl\u0131l\u0131klar\u0131n\u0131 art\u0131rd\u0131klar\u0131n\u0131 ifade ediyor.<\/strong><\/p>\n

D\u00fcnya genelinde 40\u2019\u0131n \u00fczerinde lokasyonda m\u00fc\u015fteri hizmetleri deste\u011fi veren Conduent, \u0130stanbul ve Antalya\u2019daki ofisleri ile evden \u00e7al\u0131\u015fma imkan\u0131yla birlikte Avrupa ve Yak\u0131n Do\u011fu \u00fclkelerindeki m\u00fc\u015fterilerine \u00f6zel olarak \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcr\u00fcyor. \u00a0Conduent Kurumsal Pazarlama Uzman\u0131 Murat Keskin, \u00a0\u201cConduent T\u00fcrkiye \u00c7a\u011fr\u0131 Merkezi, hatas\u0131z, h\u0131zl\u0131 ve kesintisiz i\u015f yapma anlay\u0131\u015f\u0131 ile gerekti\u011finde m\u00fc\u015fterilerine 7 g\u00fcn 24 saat hizmet sunuyor\u201d diyor ve y\u00fcksek teknolojili modern \u00e7al\u0131\u015fma ofisleri ve \u00e7al\u0131\u015fanlar\u0131na sundu\u011fu \u00e7e\u015fitli sosyal imkanlar\u0131 ile Avrupa standartlar\u0131nda bir i\u015f merkezi olduklar\u0131n\u0131 belirtiyor.<\/p>\n

Firman\u0131zda \u0130K departman\u0131 hangi s\u00fcre\u00e7leri y\u00f6netiyor? <\/strong><\/p>\n

\u015eirketimizde \u0130stanbul ve Antalya olmak \u00fczere iki lokasyonda ve T\u00fcrkiye\u2019nin bir\u00e7ok \u015fehrinde evden \u00e7al\u0131\u015fan toplam bin 600\u2019den fazla \u00e7al\u0131\u015fan\u0131m\u0131z bulunuyor. Etkin ve verimli \u00e7al\u0131\u015fma ortam\u0131n\u0131 sa\u011flamak amac\u0131yla, etkin insan kayna\u011f\u0131n\u0131n planlanmas\u0131, nitelikli personel istihdam\u0131, e\u011fitim ihtiya\u00e7lar\u0131n\u0131n belirlenmesi, personel \u00f6zl\u00fck bilgileri y\u00f6netimi, \u00fccretlendirme ve yan haklar (servis, kre\u015f, yemek yard\u0131m vb), e\u011fitim ve geli\u015fim, performans ve yetenek y\u00f6netimi, kariyer planlama, i\u015f g\u00fcvenli\u011fi ve sa\u011fl\u0131\u011f\u0131 gibi t\u00fcm s\u00fcre\u00e7ler T\u00fcrk \u0130\u015f Kanunu mevzuat\u0131na uygun olarak y\u00f6netiliyor.\u00a0 \u015eirketimizde \u015feffaf bir \u00e7al\u0131\u015fma ortam\u0131 sa\u011flamak, \u0130nsan Kaynaklar\u0131 politikalar\u0131m\u0131z\u0131n en \u00f6nemli yap\u0131 ta\u015flar\u0131 aras\u0131nda yer al\u0131yor. E\u015fit y\u00f6netim politikas\u0131 izleyip, \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n geri bildirimlerini dikkate alarak \u015firkete olan ba\u011fl\u0131l\u0131klar\u0131n\u0131 \u00f6nplanda tutuyoruz. \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n kariyer geli\u015fimlerini destekleyebilmek amac\u0131yla, a\u00e7\u0131k olan pozisyonlar\u0131m\u0131zda \u015firket i\u00e7i ba\u015fvurular\u0131 \u00f6ncelikli olarak de\u011ferlendirerek kariyer haritalar\u0131n\u0131 olu\u015fturuyoruz.<\/p>\n

Sekt\u00f6r\u00fcn\u00fcze \u00f6zel adaylar\u0131 se\u00e7erken hangi niteliklere \u00f6nem veriyorsunuz? <\/strong><\/p>\n

\u00d6ncelikle \u015firketimiz ve anla\u015fmal\u0131 oldu\u011fumuz firmalar\u0131m\u0131z i\u00e7in m\u00fc\u015fteri memnuniyeti b\u00fcy\u00fck \u00f6nem arz ediyor, bu nedenle ileti\u015fim becerileri geli\u015fmi\u015f adaylar ilk tercihimizdir. Ancak bu memnuniyeti sa\u011flamak ad\u0131na ileti\u015fim becerisi tek ba\u015f\u0131na yeterli olmuyor. M\u00fc\u015fterilerimizin talep etti\u011fi deste\u011fi ve \u00e7\u00f6z\u00fcm \u00f6nerisini m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede sunmam\u0131z gerekiyor. Bu da bizi, daha \u00e7ok teknoloji firmalar\u0131yla \u00e7al\u0131\u015fan \u015firketimiz i\u00e7in teknolojiyle ilgili ve teknolojiden keyif alan adaylara y\u00f6neltiyor. Aday se\u00e7imi konusunda detayl\u0131 olarak yap\u0131lan m\u00fclakatlar\u0131m\u0131z\u0131n yan\u0131nda, uluslararas\u0131 standartlara (COPC) uygun olarak geli\u015ftirilmi\u015f farkl\u0131 alanlardaki seviye belirleme testleri de belirleyici rol oynuyor.\u00a0 B\u00fct\u00fcn bunlar\u0131n yan\u0131nda Almanca, Flemenk\u00e7e, \u0130talyanca gibi farkl\u0131 dillerde hizmet verilen projelerimiz i\u00e7in ilgili dilin anadil d\u00fczeyinde konu\u015fulabilmesi de en \u00f6nemli niteliklerin ba\u015f\u0131nda geliyor.<\/p>\n

\u00c7al\u0131\u015fanlar\u0131n\u0131za y\u00f6nelik motivasyon uygulamalar\u0131n\u0131z\u0131 anlat\u0131r m\u0131s\u0131n\u0131z? <\/strong>\u00c7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131 i\u00e7in neler yap\u0131yorsunuz? <\/strong><\/p>\n

\u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n \u015firkete ba\u011fl\u0131l\u0131\u011f\u0131 ve sadakati bizim i\u00e7in \u00e7ok \u00f6nemli. Bu do\u011frultuda; yo\u011fun sezon \u00f6ncesinde ve sonras\u0131nda planlad\u0131\u011f\u0131m\u0131z \u00f6zel etkinlikler, proje bazl\u0131 uygulamalar ve y\u0131lsonu etkinliklerimiz ile \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n motivasyonunu art\u0131rmay\u0131 hedefliyoruz. Ayr\u0131ca performans de\u011ferlendirme sonu\u00e7lar\u0131na istinaden ger\u00e7ekle\u015ftirdi\u011fimiz prim \u00f6demeleri ile de onlar\u0131 \u00f6d\u00fcllendiriyoruz.<\/p>\n

Gelecek d\u00f6nemdeki projeleriniz aras\u0131nda neler var? <\/strong>
\n<\/strong>H\u0131zla geli\u015fmekte olan \u201cHome Office (Evden \u00c7al\u0131\u015fma)\u2019\u2019 projemize \u00e7ok \u00f6nem veriyoruz ve yo\u011funlu\u011fumuz gelecekte de bu y\u00f6nde olacak. T\u00fcrkiye\u2019de mevcut olan internet altyap\u0131s\u0131n\u0131n izin verdi\u011fi kadar en \u00fccra b\u00f6lgelerimize ula\u015fmak istiyoruz.<\/p>\n

COPC Inc. sertifikas\u0131n\u0131 ve sizin i\u00e7in \u00f6nemini aktarabilir misiniz? <\/strong><\/p>\n

COPC 1996 y\u0131l\u0131nda sekt\u00f6r\u00fcn \u00f6nde gelenleri taraf\u0131ndan kurulan ve m\u00fc\u015fteri hizmetleri alan\u0131ndaki en iyi uygulamalar\u0131 bir araya getiren ve standartlar yaratan bir kurulu\u015f. COPC standartlar\u0131 m\u00fc\u015fteri memnuniyetini \u00f6n plana alan, bu do\u011frultuda operasyonel devaml\u0131\u011f\u0131 sa\u011flayan, s\u00fcrekli geli\u015fim ilkesi ile hareket eden, geli\u015fen ve de\u011fi\u015fen olaylara zaman\u0131nda ve do\u011fru yan\u0131t vermeyi \u00f6ng\u00f6ren ve bunlar i\u00e7in gerekli olan \u00f6l\u00e7\u00fcm metotlar\u0131n\u0131 ve hedefleri sa\u011flayan kapsaml\u0131 bir performans y\u00f6netim sistemidir. COPC firmas\u0131n\u0131n sekt\u00f6rel bazda sundu\u011fu birka\u00e7 farkl\u0131 standart mevcut. Biz bunlardan The COPC CX Standard for OSPs (D\u0131\u015f kaynak servis sa\u011flay\u0131c\u0131lar\u0131 i\u00e7in COPC m\u00fc\u015fteri standard\u0131) ait standard\u0131n sertifikasyon s\u00fcrecini ba\u015far\u0131l\u0131 bir \u015fekilde tamamlam\u0131\u015f bulunuyoruz. Temelde bu sertifika ile biz kendi m\u00fc\u015fterilerimize, sekt\u00f6re ait y\u00fcksek standartlar\u0131 ve \u00f6l\u00e7\u00fcm sistemlerini takip etti\u011fimiz taahh\u00fcd\u00fcn\u00fc veriyoruz. Bahsetti\u011fimiz metrikler hizmet, kalite ve verimlilik ilkelerini g\u00f6zetiyor.<\/p>\n

T\u00fcrkiye i\u00e7erisinde COPC sertifikasyon s\u00fcrecini ba\u015far\u0131 ile tamamlayan ilk firma Conduent\u2019tir. Bu sertifika ile birlikte biz asl\u0131nda daha iyi bir m\u00fc\u015fteri deneyimi, daha mutlu \u00e7al\u0131\u015fanlar, operasyonel devaml\u0131l\u0131k ve s\u00fcrekli geli\u015fim noktalar\u0131nda uluslararas\u0131 kabul g\u00f6ren bir denetim \u015firketinin onay\u0131n\u0131 alm\u0131\u015f bulunuyoruz. S\u00fcrecin sonunda hem finansal, hem operasyonel hem de insan y\u00f6netimi \u00f6l\u00e7\u00fcmlerinin hepsinde sekt\u00f6r\u00fcn ba\u015far\u0131 \u00f6l\u00e7\u00fctlerinin \u00fczerinde performans g\u00f6sterdi\u011fimiz, de\u011fi\u015fimlere haz\u0131r oldu\u011fumuz, i\u015f yapma s\u00fcre\u00e7lerinin her a\u015famas\u0131ndan geri bildirimler toplayarak bu s\u00fcre\u00e7leri s\u00fcrekli olarak geli\u015ftirmek i\u00e7in aksiyonlar ald\u0131\u011f\u0131m\u0131z ortaya \u00e7\u0131kt\u0131. Conduent T\u00fcrkiye, sertifika s\u00fcrecinde kazand\u0131\u011f\u0131 bu ba\u015far\u0131y\u0131, gelecek y\u0131llarda ger\u00e7ekle\u015fecek sertifika yenileme s\u00fcre\u00e7lerinde de s\u00fcrd\u00fcrerek, hem kendisini hem sekt\u00f6r\u00fc ilerletmek i\u00e7in \u00e7al\u0131\u015fmalar\u0131n\u0131 2018\u2019de de s\u00fcrd\u00fcrecek.<\/p>\n

 <\/p>\n\n

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Conduent Kurumsal Pazarlama Uzman\u0131 Murat Keskin, ofis ve evden \u00e7al\u0131\u015fma imkanlar\u0131yla h\u0131zl\u0131 ve kesintisiz hizmet verdiklerini belirtiyor. Keskin, adaylarda ileti\u015fim becerisinin yan\u0131 s\u0131ra teknolojiye yatk\u0131nl\u0131k ve teknolojiden keyif alan profile sahip olmalar\u0131n\u0131 beklediklerini aktar\u0131yor. Ayr\u0131ca \u00e7al\u0131\u015fanlar\u0131na \u00f6zel olarak planlad\u0131klar\u0131 etkinlikler ve prim uygulamalar\u0131yla \u00e7al\u0131\u015fanlar\u0131n\u0131n ba\u011fl\u0131l\u0131klar\u0131n\u0131 art\u0131rd\u0131klar\u0131n\u0131 ifade ediyor. D\u00fcnya genelinde 40\u2019\u0131n \u00fczerinde lokasyonda m\u00fc\u015fteri hizmetleri […]<\/p>\n\n

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