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Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

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Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
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Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

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Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

A truly accessible expanding global hotel brand. At YOTEL, we create time, a seamless, intuitive experience. Through efficiency and technology, we ensure that our guests have everything they need and nothing they don’t. We are all about innovation, flexible and smart design. Our clever use of space means we can offer central, convenient locations at an outstanding affordable price. We will never stop innovating. Since we were founded over ten years ago it’s been our mission to disrupt the travel industry.

YOTEL & YOTELAIR Istanbul Airport, will operate with 451 cabins with super comfy adjustable queen size Smart Bed, work desk and a techno wall with mood lighting and HD Smart TV. There is rain shower and heated towel rock in all the cabins. There will generous Food & Beverage facilities namely a Club Lounge, Restaurant and Grab & Go 7/24 at the service of our guests. Meeting rooms will be the new center of the meetings with no need to go the city and also there is a Fitness Room, Sauna and Hammam facilities for our guests to enjoy the long time between the flights and feel no stress.

We are looking for Front Office Supervisor to join our vibrant team. You’ll need to live and breathe our values; be smart, honest, efficient, inspiring whilst displaying empathy. Ideally with a background within the hospitality sector.
 
 
Skills and qualifications we are looking for:

  • College degree in Hospitality or related field.
  • Minimum 3 years of customer service experience in upscale hotel environment.
  • Knowledge of and ability to operate personal computers and various property specific applications.
  • Ability to read and speak English fluently.  Second or multiple languages are a plus.
  • Ability to perform under pressure.
  • Uphold the highest standards of YOTEL Istanbul Airport and business culture.
  • Maintain a friendly & cohesive work environment with crew, internal departments & guests.


Job Description

Mission Control Supervisor is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. The Mission Control Supervisor reports directly to the Senior Mission Control Manager on duty.

 
Key Relationships:
 
Internal: Mission and Ground Control, Sales, Revenue, Housekeeping, Accounting, Maintenance, IT, Owner Representatives and YOTEL Home Office staff.
External: YOTEL guests/visitors, other hotel personnel and vendors/suppliers.

 
Major Duties & Responsibilities:

  • Manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude at all times,
  • Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests,
  • Execute guest cabin moves as needed and communicate such to Cabin Crew managers,
  • Post charges from retail into the OPERA system and obtain payment from the guest,
  • Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift,
  • Assist guests with luggage requests,
  • Solicit and communicate guest feedback for continuous improvement,
  • Own customer complaints and issues and empower oneself to seek immediate resolve,
  • Ensure timely follow up on matters involving other departments and communicate back to guests,
  • Demonstrate self-confidence, energy and enthusiasm at all times,
  • Extend professionalism and courtesy to crew members and customers at all times,
  • Attend pre-shift meetings and be current on all in-house events and citywide attractions, 
  • Attend Mission Control quarterly meetings,
  • Perform tasks as assigned by the Director of Mission Control and Mission Control Manager,
  • Provide and assist guests with general services and information that enhances the YOTEL Istanbul Airport guest experience,
  • Maintain current listings of area attractions, activities and transportation timetables,  
  • Maintain current YOTEL Istanbul Airport’s information including Food and Beverage hours of operation and upcoming events,
  • Ensure thorough knowledge of safety and emergency procedures,
  • Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control,   
  • Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance,
  • Lead and cover the shift in the absence of Director of Mission Control or/end Mission Control Manager ensuring YOTEL Istanbul Airport standards.

 

Essential Physical Abilities:

  • Endure various physical movements throughout the work areas, such as reaching, bending and stooping,
  • Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, and boxes weighing up to 75 lbs. on occasion,
  • Ability to stand, walk and/or sit and continuously perform essential job functions,
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property,
  • Ability to lift, bend, stoop, push or pull heavy loads weighing up to 50 lbs,
  • Repetitive hand motion (typing) for extended periods of time.

 
What are YOTEL people like?

  • Pro-active with a ‘can do’ positive attitude,
  • Likes to be busy, always looking for the next task or goal to achieve,
  • Great attention to details in everything that they do,
  • Sociable and confident with each other and our guests,
  • Friendly, warm and welcoming always,
  • Professional in their outlook, taking pride in their appearance, performance and reputation,
  • Takes responsibility for their actions and those of the wider team,

  • Likes to own problems and find solutions for the benefit of the guests and team alike.





PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Turizm, Konaklama ve Otelcilik

Çalışma Şekli:

Haftaiçi 08.00 - 17.30

Haftasonu (Cumartesi) -

Haftasonu (Pazar) -

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Servis
Yemekhane