Data Production Analyst

IQVIA

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health & Quintiles and Innovex, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

 
Candidates interested in joining Production department as a  Production Analyst  should have: 

·         Minimum bachelor’s degree in a relevant university,

·         2 years of experience in a data production environment,

·         Experience with SQL Server and TSQL and experience with SQL server Integration Services,

·         Strong job control language skills or distributed platform operating and pc operating systems skills,

·         Proficiency in scheduling software packages as used by IQVIA and problem management tools,

·         Thorough knowledge of the production environments. Thorough understanding of production environment requirements and IQVIA products.

·         Analytical/problem solving skills.

·         Demonstrated communication skills with a customer service focused approach,

·         Having analytical, problem solving ability, result oriented and business partner mind,

·         Strong interpersonal communication skills coupled with team working skills.

JOB DESCRIPTION

As a  Production Analyst  with IQVIA Production Team, you’ll be responsible for;

·         Monitors the production environment using established tools.

·         Responds to job failures/issues and correct problems/issues when possible according to established procedures.

·         Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.

·         Takes appropriate action to ensure that processes are completed according to the schedule provided.

·         Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.

·         Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.

·         Informs relevant production and user areas of outstanding issues that require further follow-up.

·         Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.

·         May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements.

·         May support client facing teams, business line initiatives or 3rd parties.

·         May provide input for new system development, including requirement gathering, UAT and implementation.

All the applications will be kept strictly confidential.