Business Analyst (Global)

Majorel Türkiye

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 66,800+ people based in 35 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

*The person to be recruited within the scope of the position will report to the global.  Only CVs prepared in English will be considered.

General Qualifications:

• Bachelor’s degree in related area
• Advanced knowledge of English
• Advanced knowledge of MS Office Power BI
• Knowledge of  SQL, and MS SQL Server is a plus
• Have successful experiences in project management and business analytics
• Demonstrated experience in writing software requirements, test specifications and using data to drive business decisions
• Able to work as a team player progress with a cooperation perspective
• Able to work with solution and goal oriented
• Taking initiative and decision making skills
• Have a customer-oriented service approach
• Progressing with a detail-oriented perspective
• Open to feedback
• Adaptable to change quickly

Job Description:

• Partners with stakeholders, process specialists, and users to elicit and document business requirements
• Partners with business teams to define and document business requirements for new metrics and reports
• Designs, develops, and maintains Power BI reports
• Performs ongoing monitoring and refinement of Power BI reports
• Provides technical support for existing Power BI reports, dashboards, or apps
• Maintains documentation and updates reports as data system enhancements are put into place and/or business rules evolve
• Identifies and analyses errors and inconsistencies in the data and provides timely resolutions
• Translates data into reports, tables, graphs and charts to convey information to management
• Creates written communication materials that effectively summarize findings and support recommendations
• Creates ad hoc reports and views to support research and exploratory use cases
• Be part of the process of Data Governance definition & evolution with key stakeholders, mainly architects and service manager
• Teaches and advocates the use of Power BI across levels of the organization