Human Resources Business Partner

Majorel Türkiye

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 66,800+ people based in 31 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

General Qualifications:

·       Bachelor’s degree in related area

·       7 years or more of experience in Human Resources

·       Worked as HRBP for 2 years or more

·       Have advanced knowledge of English

·       Experienced in Performance Management, Evaluation Center and Strategy Determination processes

·       Able to work as a team player progress with a cooperation perspective

·       Able to work with solution and goal oriented

·       Taking initiative and decision making skills

·       Have a customer-oriented service approach

·       Progressing with a detail-oriented perspective

·       Open to feedback

·       Adaptable to change quickly

Job Description:

• To support and follow the process of determining HR goals and strategies in line with the company's strategy and vision,

• Preparing documents related to HR strategy and vision studies to present both internally and globally,

• To disseminate the strategy and vision setting culture within the organization, to identify the necessary actions, to support them with training & development tools,

• To make short and long-term manpower planning for the departments that the company is responsible for, in line with the budget and norm staff,

• Leading the HR business development process in new projects and commissioning,

• To support both parties in line with HR processes and policies in order to create strong bonds between employees and managers,

• Supporting managers and employees in Performance & Career & Talent Management processes,

• Guiding managers by holding calibration meetings during the performance evaluation process,

• Conducting face-to-face / online meetings with all employees at least once a year, coaching and guiding,

• To get together with the employees included in Talent Management every 6 months to support them and to get their opinions and suggestions,

• To ensure that the Human Resources practices (internal communication activities, performance, talent, succession, rewarding, etc.) are understood by the employees, and to make suggestions for their improvement,

• Managing internal advertisements, conducting interviews and closing open positions during promotion and appointment processes,

• Conducting interviews and reporting during the leaving process.