Technology Service Delivery Business Partner

Majorel Türkiye

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 66,800+ people based in 35 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

General Qualifications:

•         Bachelor’s degree in (business) informatics, business administration with an IT focus or comparable training
•         At least 5 years of experience in service delivery
•         Advanced knowledge of English, German will be additional asset
•         Knowledge of service delivery and people management
•         Extensive knowledge of the ITIL Service Support standards & practices
•         Experience in the management of infrastructure projects & changes
•         Strong team orientation and a high willingness to perform and motivate
•        Structured way of working and good communication skills
•         Leadership experience will be additional asset

      Job Description:

•       Providing service operations in accordance with the service level agreement and contract requirements
•       Being responsible for the entire service provided and therefore any changes made,
•       Creating and coordinating service improvement plans,
•       Providing second and third level support for possible problems and requests
•       Monitoring the service level and making reports,
•       Harmonization of technological services and incoming business demands,
•       Initiating and coordinating infrastructure projects and changes,
•       Providing crisis management when necessary,
•       Proactively defining the possibilities and potentials of the solutions produced and ensuring the optimization of the processes,
•       Making feasibility and cost analyzes,
•       Correct determination and management of the budget in the area of responsibility,
•       Ensuring and managing the necessary communication with the relevant suppliers,