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Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

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Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

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Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

We’re looking for a hardworking and motivated Technical Support Engineer with excellent English communication skills and engineering background.

 

Responsibilities:

  • Provides applicable installation, maintenance, troubleshooting and remote support services to Enterprise customers and partners
  • Assists technicians and customers with support for system operations, maintenance, calibration, troubleshooting, remote installations and upgrades
  • Monitors of systems health and possible alarms
  • Performs Moves, Adds, Changes or Deletions (MACD) requests using available resources
  • Uses various CRM and Database tools to perform regular tasks
  • Provides remote technical support to field engineers, technicians, and product support personnel who are installing, troubleshooting, repairing and debugging RetailFlux products.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training.
  •  Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Provides Administrative duties as they pertain to various customer and employee accounts-Provides Tier 2 level technical support to Enterprise customers and partners


Requirements:

  • Experience with CCTV systems and networking, preferred
  • Practical experience in OSI layers, IP/TCP and computer networks
  • Programming skills in Python and Linux shell scripting
  • Degree in Information Technology, Software Engineering, Computer Science or Related Engineering departments
  • Experience working in a customer service environment
  • Ability to follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Ability to remain professional and courteous at all times
  • Customer first mentality
  • Excellent verbal and written communication skills (The job interview will be in English)
  • Must be available to work occasional nights, holidays and/or weekends


What 3Y Offers

  • An international working environment with different nationalities of people.
  • Flexible working hours (home office workers are welcomed here!).
  • Market competitive salary
  • A chance to impact human creativity
  • A unique opportunity to use your leadership skills, experience, and contacts to build a team and shape the culture of the company.
  • An incredible team of fun, humble but brilliant co-workers

PREFERRED CANDIDATE

POSITION INFORMATION