Field Service Engineer

ABB Elektrik Sanayi A.Ş.

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas. You will execute service work with Motion-Drive Service in Tuzla, Turkey. Reporting to the Drives Service Manager, you will act as the technical point person between customers and extended ABB teams.

Your responsibilities:

• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently; identifies technical problems and makes analysis through remote or on-site activity in different service categories.
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions.
• Coordinating and executing specialist projects through planning, meeting milestones and regular reviews.
• Identifying opportunities for the development of new service applications, equipment and methods.
• Frequent domestic travelling will be required, as the role will require hands-on support at customer sites. Very punctual international travelling might also be required for training purposes or special customers.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s degree in Electrical Engineering or Electrical/Electronic engineering.
• Minimum 2 years of service experience.
• Knowledge of AC/DC drives technology, industrial communications (Profibus, Ethernet, Modbus, industrial routers, cloud-based services, etc.) and remote monitoring and remote support systems.
• Advanced level of English, both written and spoken.
• Turkish knowledge is a must.
• Good knowledge of MS Office applications.
• Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills.
• Flexibility and quick adaption to frequent scheduling updates. Only on specific and pre-fixed schedule, availability to work during weekends and public holidays to provide 24/7 support. Up to 70% travel required.
• Current car driving license (type B).