Front Office Supervisor

Adahan DeCamondo Pera, Autograph Collection

Adahan DeCamondo Pera, Autograph Collection 50-room boutique hotel in Pera. 

Pera is one of the oldest and most beautiful districts of Istanbul. "Autograph Collection", which started to serve as the Premium brand of Marriott International in 2010, has become one of the most preferred brands within the Marriott group with its more than 200 properties all over the globe today. Each Autograph Collection hotel in the world creates their own stories by combining architectural details, history and unique characteristics with Marriott's customer-oriented high-level service approach, adding value to the brand leadership of Marriott International, which has the strongest portfolio in the hospitality industry. Take a step into a world-class career journey with the difference and unique opportunities that Adahan DeCamondo Pera, Autograph Collection will add to your personal development.

Job Description 

1. Supervise and participate in the prompt and courteous check-in, check-out and servicing of guests.
2. Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
3. Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
4. Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
5. Train, coach and manage all staff working in the front office department.
6. Be responsible for all payment flows of the front desk.
7. Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
8. Check that discounts, billing instructions, and credit policies are followed, and takes action when needed

Requirements