Customer Represantative

Adecco

The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.

We skill, develop, and hire talent in 60 countries, enabling organizations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.

Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.

The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Vettery.

We are looking for a "Customer Represantative" with the following qualifications for our customers operating in the finance sector;

Job Description;

• Managing large amounts of calls in a timely and effective manner,
• Identifying customer needs,
• Provide the required information to the customers,
• Providing the alternative options and tools to customers,
• Ensuring a top-quality customer experience,
• Providing necessary tools to help customers to get the best benefits,
• Constantly supporting customers while meeting the highest demands,
• Attending training sessions to continuously improve knowledge and performance.

Basic Qualifications

• Minimum High school graduate,
• Excellent verbal, written and presentation skills in English,
• Min. 6 Months of call center experience,
• Strong interpersonal, team communication and coordination skills,
• Exceptional creative thinking and problem solving skills,
• Highly self-motivated, flexible and energetic,
• Listens and understands customer needs,
• Resident in Istanbul.

Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 10.12.2019.