Customer Service Representative

Adecco

The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.

We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.

Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.

The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.

We are looking for a “Customer Service Representative’’  for our global customer that we are consulting.

QUALIFICATIONS

• Bachelor’s degree in related field.
• 2+ years Customer Service or related experience is a plus.
• Good level of English both written & oral
• Strong written, verbal and telephone skills,
• Strong data entry and organizational skills
  
• Detailed oriented and good follow-up skills
  
• Able to effectively manage many priorities and issues.

JOB DESCRIPTION

• Manage accounts in terms of order processing, order follow up, on-time deliveries, complete order fulfillment,
• Use a computer system to track questions and answers as well as enter and track the status of orders.,
  
• Evaluate and resolve customer complaints professionally and tactfully.,
  
• Initiate and implement initiatives which improve customer service and responsiveness,
• Champion customer needs and follow up on customer inquiries,
• Proactively communicate supply chain issues and provide alternatives,
  
• Any other related duties as assigned

Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 10.12.2019.

Adecco, İşkur' un denetiminde 10.12.2019 tarihli 442 No' lu lisans sahibi özel istihdam bürosudur.