Import Export Specialist

ADECCO

The Adecco Group, based in Zurich, Switzerland, is the world’s leading provider of HR solutions. With approximately 33,000 FTE employees and over 5,500 branches, in over 60 countries and territories around the world, Adecco Group offers wide variety of services, connecting over 750,000 associates with well over 100,000 clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, outsourcing, consulting and outplacement. The Adecco Group is a Fortune Global 500 company.   

What We Offer
 
We are looking for Import & Export Specialist for our leading international client.

You will be responsible for:

• Manage inbound & outbound shipments by liaising with internal and external requestors
• Single point of contact for import
• Pivot role in order to balance imports vs inventory cover warehouse in close collaboration with Demand Specialist
• Follow-up stock, forecast and sales realization on regular basis for export flow
• Receive orders from export clients and create the orders in Netsis and in JD Edwards, coordinate order preparation and transport plans with clients
• Inform customs and preparation necessary documents (Commercial Invoice, packing list, etc.)
• Follow- up customer payments, letter of guarantee documents and customer agreements; provides documents to customs office
• Data entry to company import & export systems
• Manage customers in terms of order processing, order follow up, on-time deliveries with high level of service rate
• Identify customer's needs and determine appropriate action according to supply chain constraints
• Evaluate, investigate and resolve customer complaints
• Coordinate and manage the status of returns with sales team, customers and 3PL warehouse
• Booking of return & refusal invoices in systems
• Support all aspects of service to the customer including master data management
• Initiate and implement initiatives which improve customer service and responsiveness
• Coordinate stock availability with planning specialist and communicating to customers
• Provide shipment information to customers
• Proactively communicate supply chain issues about customers and provide solutions
• Single point of contact on all trade compliance matters
• Monitor local Customs Community Directives and pharma – medical device regulations, aligning business process to comply with changing requirements
• Interface with government authorities as required
• Manage export and import license application processes when needed

Who We Are Looking For

• University degree in Supply Chain, Logistics or Customs & Trade
• Minimum 5 years of years of related experience in multinational companies preferably in medical device and/or pharma sector
• Awareness of industry trends and developments in pharma and/or medical device import/export compliance
• Have solid knowledge on customs regulations
• Demand planning knowledge is a plus
• Strong analytical skills and ability to work with complex systems
• Exposure with Netsis or JDE systems usage, good MS Office applications knowledge
• Self-starter with the ability to prioritize and manage a number of time sensitive work streams/projects concurrently, and work effectively in a complex, rapidly changing environment
• Fluent in English
• Excellent communication and influencing skills
• Excellent internal and external relationship management skills

Adecco is a private employment agency under Turkey Employment Organization's authorization 442 licence number 10.12.2019