İngilizce Bilen Müşteri Temsilcisi

Adecco

QUALIFICATIONS AND JOB DESCRIPTION

The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers. We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.

Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.

The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.

We are looking for a 'Customer Support Representative' for our client which is in transportation sector with the qualifications below:

What you'll do:

·         Be a passionate advocate for Driver and Riders while answering any questions that come your way.

·         Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).

·         Create loyalty among new users and get our early adopters to fall in love with Uber all over again.

·         Triage issues and escalate them when necessary.

What you'll need

·         Fluency in Turkish.

·         Good English (B1/B2).

·         Curiosity - you love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.

·         Proficiency using computers (typing, quickly navigating between various tools).

·         Excellent reading comprehension and writing skills. You have to be able to connect what users are asking for with answers to their true issues.

·         Passion for helping others and creating support experiences that exceed users' expectations.

·         Skills for handling multiple issues at once to efficiently resolve a number of inquiries.

·         Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.

·         Amenable to work time that is shift based totaling 40 hours per week (on a rotating shifts basis).

·         A bachelor's degree or college experience preferred.

Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 10.12.2019.

Adecco, İşkur' un denetiminde 10.12.2019 tarihli 442 No' lu lisans sahibi özel istihdam bürosudur.