Digital Service Agent

Air France - KLM Medeam

Established in 2003 in Istanbul, Medeam works as a branch office of the E-Commerce Department of KLM Royal Dutch Airlines, dedicated to Air France KLM Group and Joint Venture partners.

We are a team of young, energetic, enthusiastic, multinational people who strives for customer satisfaction through good account, workload and quality management.

We are currently seeking for enthusiastic & motivated people to take an active role in the daily execution of operational Digital activities.

 Requirements:

• Bachelors’ Degree preferably in a related field,
• fluent in both written and spoken English is a must,
• proficient in internet & e-mail usage and MS Office Applications,
• keen interest and willingness to specialize in Digital domain,
• openness to learning,
• accuracy, persistence, ability to prioritize and take responsibility,
• good communication and social interaction skills,
• strong customer orientation and service mindedness,
• eye for details, text and graphical design,
• flexible, open minded and able to work in teams.

Activities to be performed:

• maintaining promotional offers, images or text on a webpage,
• creating and dispatching promotional or informational e-marketing newsletters,
• communicating with our customers,
• being responsible of the execution of the customer request cycle,
• learning and adapting to the dynamic Digital environment of AIR FRANCE - KLM and their partners, together with your team, under the guidance of your seniors.

All applications will be treated with strict confidentiality.