QUALIFICATIONS

AirTies develops and markets products that wirelessly connects electronic devices to each other, the Internet and people. 
At AirTies you will find a dynamic, start-up spirited environment where you can test your personal limits and become the best-in-class. AirTies’ culture challenges you to outgrow yourself and teaches you how to become a leader in your area of expertise.
Our employees are our greatest asset. We hire the best and the brightest and give them the opportunity to develop. We recognize and reward high performance.
AirTies is seeking a Field Application Engineer (FAE) at its Istanbul HQ location. An FAE is the primary single technical point of contact to existing and prospective AirTies customers. This is a multi-faceted role that supports product pre-sales, acceptance, launch and post deployment phases by communicating at all levels and providing fast andhigh quality support to Airties' customers and internal teams.

Job Responsibilities:
  • Provide onsite installations, product trials and deployments, and other professional services to AirTies customers. Work with customers in the field cooperating with the sales, project, product and technical management teams
  • Support sales efforts by presenting and explaining products, sending samples, conducting trials and proof-of-concepts
  • Escalate customization needs to Product, Engineering, and Technical Support management
  • After product release, take responsibility for recording, tracking and handling defects and technical feedback. Conduct first level root-cause analysis, issue replication and answer technical question real time on site and escalate appropriately
  • Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
  • Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites
  • Document each customer interaction using AirTies ticket management system
  • Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution. Respond to requests for technical information and assistance in a timely and professional manner
  • Effectively lead customer technical engagements, including managing, troubleshooting and resolving difficult systems and networking issues
  • Provide clear and concise reports on field services and/or tests performed
  • Travel to customer site to rectify problems when/if necessary
  • Work on multiple projects and follow up on various tasks to ensure timely support and execution
  • Work with the customer's staff to train and develop operations capability on Airties' products
  • Facilitate alpha and beta tests of new AirTies products at customer sites
  • Gather information and customer feedback regarding the competition during customer visits
  • Conduct competitive product analysis
  • Provide feedback to Sales, Marketing, Engineering and Test teams to improve Airties products
  • Promote Airties products and build strong lasting customer relationships

JOB DESCRIPTION

Mandatory Job Requirements:
  • BSc or higher degree in Electronics & Electrical Engineering or similar technical field is required
  • 5+ years of hands-on field experience in networking in a customer facing role delivering professional services is required
  • Excellent communication, presentation and reporting skills in English is mandatory. This job requires extensive oralcommuniation skills to deal with customer teams, and written communication skills to produce reports and technical notes to customers. Demonstration of oral and written English will be required during application
  • Strong understanding of network protocols/products: TCP, UDP, Ethernet, and WiFi protocols is mandatory
  • Ability to travel within short notice is required. This position requires extensive international travel up to 75% of work time
  • Ability to work independently with a high degree of initiative and good judgment underhigh stress situations is required. Demonstated examples of such initiatives will be required during application
Preferred Job Requirements:
  • Experience with broadband, xDSL, IPTV, and streaming video technologies is desirable
  • Experience with Customer Premise Equipment devices, residential gateways,set top boxes is preferred
  • Familiarity with Linux OS and basic build environment to make simple configuration changes is desirable

Preferred Candidate

Position Information