Customer Service Supervisor

AKSA JENERATÖR

Aksa Power Generation (APG) was founded as an electrical motor factory by Ali Metin Kazanci in 1968,

AKSA manufactured its first generator in 1984 and became an expert in machinery and hardware for electrical energy supply in a short amount of time. In 1994, Aksa community became corporate under the name Kazanci Holding and reorganized, achieving its current structure.

Aksa has been the leader of generating sets market for a long period of time in Turkey and is among Turkey’s largest 200 industrial companies and exporters. Aksa Power Generation has opened one of the largest genset factories in the world in May 2012. Aksa has secured its place among the biggest genset companies in global market with its new 100,000m² factory.

Therefore, we are looking for aCustomer Service Supervisor” who will work at Aksa Power Generation in Kavacık/İstanbul.

QALIFICATIONS

• Residing in Istanbul with no obligate to work at location of Aksa HQ
• Graduated from bachelor's degree from Engineering or economics and administrative sciences faculties
• At least 2 years experiences in customer service area
• Good command in  MS Office,
• Fluent command of English in both written and spoken
• Having high level experience in planning and work follow-up,
• Skilled in analytical thinking and data analysis
• Suitable for teamwork and result-oriented in the projects undertaken.
• No obstacle for domestic and international travel,
• No military obligations for male candidates

JOB DESCRIPTION

• To evaluate customer complaints and suggestions and to ensure that they are transferred to service processes for improvement.
• Periodically preparing internal (dealer and APC) and external (direct product sold real customer) customer reports
• Conducting regular meetings with internal / external customers within the scope of Customer Service activities and making visits as required by business processes.
• To follow up the business processes in order to solve customer complaints and problems in a correct and timely manner.
• Working in cooperation with other departments (sales, production, marketing, service, rental) to produce permanent solutions to ensure customer satisfaction.
• Follow-up of the services provided to the contracted customers in the portfolio before APC and the dealer.
• To establish a structure that can be monitored with a detailed reporting system, and that we can make continuous improvement.