GENEL NİTELİKLER VE İŞ TANIMI
As a Sales Associate, you will be the front line and direct link between our brand and customer. You will focus on creating a memorable experience to build customer loyalty and relationship while delivering sales targets and ensuring the highest level of customer service.
EDUCATION & PROFESSIONAL EXPERIENCE
3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment.
Strong drive for business results with a passion for creativity, fashion and the brand.
Languages & Personal Attributes Fluent in English, a 2nd language is a plus
Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills.
Read, count, and write to accurately complete all business and client related documentation.
Ability to adjust priorities and adapt to strategies which address evolving business trends.
Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.
Ability to problem solving with positive outcomes.
Know to ask colleagues or management help.
Essential Duties & Job Responsibilities Store Performance
Manage and drive the sales strategy in order to achieve - and over achieve - the best sales performance
Prepare and follow the sales on a weekly/monthly basis; follow sell-out analysis - mix product/customers
To be a brand ambassador for the responded brand.
To be able to explain the story of the House, its products, its culture.
Demonstrate sales leadership by playing an active role on the selling floor.
Develop local and international client book with the ability to recruit and develop top clients.
Understand client desire, able to concretize the sale and present additional items.
Respect the Berluti selling ceremony.
Assist customers in selecting and purchasing, product while demonstrating excellence in customer service at all times.
Take action to solve problem with a positive end or effectively communicate to manager for assistance.
Customer Experience & Commercial Efficiency Welcome to Store (proactive approach, right attitude, grooming, always try to pay attention to clients, create desire...)
Get to know client and listen (personal interests, reason for visit, connections...)
Guide client in his choices Recognize all clients Know and propose store's services (repairs, special orders....)
Know collections, products and materials
Understand client desire Product Knowledge
Thorough knowledge of products and raw materials, craft / fabrication processes, for all products categories, bespoke and special orders.
Team Contribution: Team Collaboration, Proactivity, Role Model Demonstrate capability to positively influence the team dynamic. Communicate easily and share all relevant information.
To be proactive.
Propose actions and solutions.