Front Office Team Leader

Allium Villas Resort Bodrum

Job Description

• Deliver excellent customer service and maintain a high standard of customer management, at all times
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
• Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries
• Maintain knowledge of all hotel promotions and pricing, to provide information to guests, on request
• Prepares duty rosters for the front office team.
• Handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
• Assist the Front Office Team with guest billing procedures.
• Ensure that guest check out arrangements are in order, and to bid the guests farewell.
• Carry out administrative requirements as directed.

Qualifications

• University graduation in Hospitality Management or related field.
• Excellent command on both verbal and written in English.
• Professional demeanor and appearance.
• Minimum 2 years experience in a similar role in a luxury hotel.
• Proficient in MS Office and Fidelio V8 system.
• Demonstrate excellent communication, counseling, decision-making, and organizational skills.
• Must be able to work independently within a large group and also as a team player.
• Provide exceptional guest service to all clients.
• Ability to work on sliding shift.