Customer Relationship Manager

APEC

At APEC, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver a bit extra. We call it exceeding potential.

The Role

Maintains / grows revenue streams from assigned client accounts/prospects by developing and maintaining relationships with the client, and leveraging APEC internal resources to ensure maximum revenues are generated over the longer term.

Key Accountabilities

• Maintains and grows revenue streams from assigned client accounts by developing and maintaining relationships with the client.

• Ensures that client receives products and services to agreed standards of quality and on time by effectively overseeing and monitoring those who deliver the work and taking corrective action including escalation when necessary to guarantee client satisfaction and sustainable financial results.
• Responds in an appropriate and timely way to client needs
• Navigates a wide variety of existing processes, procedures and engineering services
• Prepares presentations, proposals and sales contracts and participate in PR events
• Communicates new product and service opportunities, special developments, information, or feedback gathered through field activity
• Provides accurate pipelines and forecasts

Skills & Experience

• 5+ years of experience in marketing/product management in engineering or B2B.
• Proven track record in developing successful communication both in traditional and digital channels
• Highly professional with strong interpersonal skills and able to build trust and confidence on others
• Excellent communication skills, including ability to give presentations to senior audiences
• Strong business and entrepreneurial spirit, high resilience
• A degree in Business Administration; Business Management, Sales & Marketing, or related field, or equivalent work experience
• Excellent oral and written communication in Turkish & English
• Data-driven decision maker, self-motivated and hands on marketer who can operate with limited resources
• Prior experience in startups, engineering companies.
• Availability to travel as needed