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İstanbul(Avr.)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Services / Call Cen...
Customer Services / Call...
Application Count
159 application
Job Type
Full-Time
Position Level
Specialist
Application Count
159 application
Department
Customer Services / Call Cente...
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor’s Degree in Business Administration, Economics, Management Engineering, or other related fields, Master degree is plus,
- At least one year of data analysis experience in customer service and / or call center operations,
- Willing to pursue a career in Customer Experience,
- Having experience min 4 years in Customer Care / channel management
- Strong computer proficiency, including: Advanced skills in MS Programs
- Experience with Contact Center Infrastructure and systems - strongly preferred
- Outstanding quantitative and analytic skills;
- Excellent verbal and written skills in English,
- Thinking broadly about business,
- Understanding needs of the market & customer,
- Listening different perspectives and showing flexibility,
- A demonstrated ability to effectively communicate analytical findings to others,
İŞ TANIMI
Arçelik Group is looking for a Contact Center Specialist who will work for Customer Experience Development department under Global Customer Care Directorate,
- Maintaining and exceeding Service Level Agreements, customer satisfaction goals, cost effectiveness targets, and other performance related metrics for the subsidiaries’ call centers.
- Managing the performance calls with customers to discuss Call Center performance
- Identifying opportunities for increased operational efficiencies
- Analyzing Call Center statistics to identify trends and forecast future volume
- Managing Call Center managers and monitoring for quality assurance
- Developing a deep functional knowledge of call center products and applications
- Giving in time feedbacks related with customer inquiries, consolidate the topics, and bring meaningful output for other departments
- Develop strategy for a common customer data base (Gather &enrich Customer data)
- Define integrated customer channels strategy and take responsibility on implementation & adaptation.
- Extend the strategy to all subsidiaries globally
- Partnership management with 3rd parties and Koc Holding related with customer data management
Preferred Candidate
More than 4 years of experience
Bachelor’s(Graduate), Master’s(Graduate), Doctorate(Graduate)
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Hakkımızda
Founded in 1955 as a subsidiary of Koç Holding, Turkey's largest industrial conglomerate and a member of Fortune 500, today Arçelik is a worldwide pro
Şirket Sayfasına GitMüşteri Hizmetleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Uzmanı Müşteri Hizmetleri Uzmanı Maaşları Müşteri Hizmetleri Uzmanı Nasıl Olunur? Müşteri Hizmetleri Uzmanı Nedir? Müşteri Hizmetleri Uzmanı İş İlanları