Specialist - Service Excellence

Arçelik

• Bachelor’s Degree in preferably Industrial engineer or Management Engineering,
• Minimum 2 years of experience in customer services, operational excellence or process engineering,
• Project management experience in an international environment is a plus,
• Excellent verbal and written skills in English,
• Able to translate complex data into easy-to-understand presentation,
• Having QlikSense development knowledge,
• Having no restriction for traveling,
• Thinking broadly about business,
• Understanding needs of the market & customer,
• Having desire to do outstanding jobs,
• Listening different perspectives and showing flexibility,
• Building collaboration,
• Clear in communicating thoughts and ideas.

The position is located in Sütlüce.

İŞ TANIMI

Arçelik is looking for an Engineer - Service Excellence who will work for Global Customer Care Directorate.

• Creating guidelines and standards for customer care processes to enable an effective and lean operation across markets
• Participating in development and implementation of customer care strategies in line with overall company strategy;
• Building performance measurement and tracking systems
• Setting and monitoring Global Customer Care KPIs
• Leading and/or participating in improvement projects together with relevant stakeholders
• Benchmarking customer care process flows with related companies and/or roles
• Auditing and analyzing the Global Customer Care operations; ; conducting full-scope internal audits to evaluate risks, controlling and operational effectiveness and efficiency of processes,

Arçelik
An Equal Opportunity Employer