Specialist-Customer Experience Design&Analytics

Arçelik

Go beyond yourself to connect your talent and experience with Technology and creativity.
We offer inventive talents the opportunity to work with innovative technologies. As a global company that offers products and services in 146 countries, we not only welcome diversity, but also inspire it with our innovation. Our more than 30.000 employees around the World give power to our future, to everyone’s future by providing trusted lifestyle solutions to the digital household. In a World of rapidly changing global dynamics, we believe in the importance of creating a common leadership culture aligned to our vision, mission and strategies, and an organizational climate that nurtures development. Within our inclusive and collaborative company culture, we work for a sustainable future through our technology, human resources and production power.
Take your place here, at Arçelik Global.
How we describe the perfect fit?

• Bachelors Degree from a reputable university preferably in Engineering, Management, Economics, Social Sciences or related discipline,
• Min. 5 years of experience in the fields of Customer Experience, Customer Research and Insights, Customer Analytics, Customer Journeys and/or Project Management is a must,
• Willing to pursue a career in customer experience area,
• Strong knowledge of Microsoft Office Programs,
• Excellent verbal and written skills in English,
• Following and adopting the market trends and new Technologies,
• Outside the box thinking ability,
• Open to innovation culture,
• Flexible and open to new perspectives,
• A great team player with a self-initiative mindset,
• Knowing what empathy really means,
• Being open to communication is always our priority.

Position is located in Kadıköy.

 


How will you foster the change?

Arçelik is looking for a passionate Specialist – Customer Experience Design & Analytics who will join our team at Transformation & Customer Experience Directorate.

• Implementating, coordinating, monitoring and reporting of Voice of Customer Projects
• Conducting qualitative and quantitative researches and identification of opportunities to improve customer experience continuously
• Collaborating and communicating with all stakeholders to create customer centric designs
• Mapping customer journeys to identify gaps in customer experience across all touchpoints, interactions, transactions
• Analyzing all customer touchpoints to create customer excellence 
• Building and maintaining a detailed understanding of customer needs, pain points and improvement areas
• Coordinating, monitoring and reporting of customer journey actions to provide completion by related teams
• Benchmarking of  web sites/online shopping, customer experience trends, along with competitors or different industries

ARÇELIK - AN EQUAL OPPORTUNITY EMPLOYER.