Supervisor – Customer Communication Center

Arçelik

QUALIFICATIONS

• Having Bachelor’s degree 
• Having minimun 3 years of call center Supervisory experience. 
• Excellent verbal and written communication skills. 
  
• Ability to coach, develop, and motivate employees and evaluate their performance.
  
• Excellent problem solving, leadership, and customer service skills. 
  
• Excellent verbal and written skills in English,
  
• Strong knowledge of MS Office Applications,
  
• Thinking broadly about business, 
  
• Understanding needs of the market & customer, 
  
• Having desire to do outstanding jobs, 
  
• Recognizing and understanding emotions of other people, 
  
• Listening different perspectives and showing flexibility, 
  
• Building collaboration, 
  
• Clear in communicating thoughts and ideas. 
  

 The position is located in Çayırova.

JOB DESCRIPTION 

Arçelik Pazarlama A.Ş is looking for a Specialist – Customer Communication Center who will work for Customer Care Directorate. 

• Management of call center operations 
  
• Management of alternative channel operations (whatsapp business, social media, live chat etc...)  
  
• Management of new call center projects 
  
• Analysis and studies to achieve call center KPI’s