Warranty Analyst

Arçelik

• Bachelor's Degree in Engineering or other quantitative fields,
• Excellent verbal and written skills in English,
• Excellent verbal and written skills in English,
• Thinking broadly about business,
• Understanding needs of the market & customer,
• Having desire to do outstanding jobs,
• Recognizing and understanding emotions of other people,
• Listening different perspectives and showing flexibility,
• Building collaboration,
• Clear in communicating thoughts and ideas.

Position is located in Sütlüce.

İŞ TANIMI

Arçelik Group is looking for a Warranty Analyst  – Quality Coordination & Service Training Management who will work for Global Customer Care Directorate.

• Contributing to the profitability directly by establishing proactive systems and solutions which reduce service call rate (SCR) and warranty costs.
• Managing warranty budgeting process and developing related metrics.
• Creating information network among the finance teams of primary countries and HQ, by holding monthly meetings.
• To enlighten technical product responsible during SCR improvements by working with the plants closely.
• Analyzing the data to stimulate projects which reduce SCR and warranty costs and developing related systems.
• Creating easy to use interface for monitoring SCR and warranty costs and reporting executive level regularly.
• Enlightening financial works for future by making cost projections according to emergent and solved big quality problems in field