Key Account Management Specialist

Arvato Lojistik Dış Ticaret Ve E Ticaret Hizmetleri A.Ş.

Arvato Supply Chain Solutions is an innovative and international leading service provider in the field of e-commerce and supply chain management. 

Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive, Bank, Insurance, Healthcare, Consumer Products and Publisher. 

More than 15,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers. Arvato combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners. 

Arvato Supply Chain Solutions is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA. 

• Bachelor's degree in a related field
• Minimum 3 years of experience in the logistics sector or e-commerce sector
• Minimum 2 years of key account management experience
• Excellent knowledge of MS office applications (Advanced level of Excel is a must)
• Strong interpersonal and communication skills
• Being innovative, detail-oriented and result-oriented
• Problem solving and negotiation skills
• Time management, planning and reporting skills
• Energetic, proactive, eager to learn, and able to take initiative
• Analytical skills with a leadership approach and a good team player
• Very good knowledge of English both written and spoken
• Have an active driving license (Type B)
• No military obligation for male candidates

JOB DESCRIPTION

• Developing a solid and trusting relationship between major key customers
• Understanding the needs and expectations of the customer
• Determining the needs, requests and complaints
• Coordinating the departments in order to ensure the continuity of the satisfaction for key customers
• Systematic follow-up and guidance for more effective management of logistics operations provided by Arvato
• Managing the contract process
• Analysing P&L for key customers
• Creating cross selling opportunities